Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
agiftcustomized.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERE AT A GIFT CUSTOMIZED, WE HAVE A PASSION FOR CREATING MOMENTS FOR EVERYONE.Our core culture is built upon mutual understanding, creativity and togetherness. We represent ambitious young people, who are continuously looking for better ways to do things, from improving our customers’ shopping experience to offering new items that are both helpful and aesthetically pleasing.Better quality - excellent service - lowest price are the assets we take pride in, because we believe customer satisfaction defines a business’s success.A Gift Customized would love to be featured in your wonderful stories, whether you are searching for a personalised decorative piece or sending love messages to your special someone.
agiftcustomized.com (agiftcustomized.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 121 reviews with 1 star · Clear filters
How on earth do these scam artists have ANY five star reviews? They must be fake. This is a company in China, it is fraudulent and full of crap, and the customer service sucks. They lie with a happy smile on their face to fool people. What a freaking joke. My item, supposedly made in America, has been in transit for three weeks now, and hasn't left...China! Liars!
By Karen S.
Very deceptive. I ordered mica turtle ornament. Looked at it over and over. Was jewelled and 3D. What Ibreceived was a cheap looking $20 puzzle piece to hang as an ornament. Unfortunately I bought 20 as gifts. Too embarrassed to give as gifts. Such a rip off.
By Michael N.
The rhinestone turtle ornament pictured in their ad on FaceBook is not what the product is. Rather, it is a plastic image of the turtle. While the company responded to my customer service request, they denied my request for a refund. Apparently, I should have read the fine print on the items description...Now I'm stuck with an ugly, plastic-printed ornament that I would not give, nor display.
By REBECCA D.
Company sells inferior products with AI generated imagery to make the product look better than it is. This is false advertising and the company refuses to refund money.
By michael B.
ZERO customer service when order not right. See ya!! Product from China NOT USA. Will never order this crap again.
By Sylvie
I ordered a quilt set back in October. They were quick to take my money, but never confirmed the purchase. I have written to them, but no response.
By Lu H.
Buyer beware! China crap scam company! Filing claim now with credit card company! This is bs and after ordering started researching and seems im not the only one who has been scammed! All 5 star reviews here are made by members of this company. Look at the English translation within the posts. SMH Source BBB Ratings will show facts. Website during ordering and checkout make no mention of China based business. Company does not respond to refund requests and will claim some bs 2hr window, but never respond even if you are within that window. Then claim you requested late or never respond back. Fact check the site reviews on BBB. Starting to loose faith in Trustpilot now too. YOU WILL ORDER TO NEVER RECIEVE- OR RECIEVE SOMETHING SO INCORRECT THAT A REFUND IS ONLY FAIR. But this company will never respond and attempt to keep your payment. File fraud with credit card company or Google Pay is only chance of getting these scammers to stop and get refunded. Fact check- Look at both Facebook pages addresses, as well look at website listed US Warehouse- Now go to google and look at street view or business actually at these locations. Scammers based out of China. Trustpilot needs to step up their game and research this company. Company claims to be U.S Based yet we found this Domain name: agiftcustomized.com Registry Domain ID: 2652525661_DOMAIN_COM-VRSN Updated Date: 2024-10-05T05:36:51.46Z Creation Date: 2021-11-04T14:13:05.00Z Registrar Registration Expiration Date: 2025-11-04T14:13:05.00Z Registrar: NAMECHEAP INC Registrar IANA ID: 1068 Registrar Abuse Contact Email: Registrar Abuse Contact Phone: +1.9854014545 Registrant Name: Redacted for Privacy Registrant Organization: Privacy service provided by Withheld for Privacy ehf Registrant Street: Kalkofnsvegur 2 Registrant City: Reykjavik Registrant State/Province: Capital Region Registrant Postal Code: 101 Registrant Country: IS Registrant Phone: +354.4212434 Registrant Phone Ext: Registrant Fax: Registrant Fax Ext: Registrant Email: Registry Admin ID: Admin Name: Redacted for Privacy Admin Organization: Privacy service provided by Withheld for Privacy ehf Admin Street: Kalkofnsvegur 2 Admin City: Reykjavik Admin State/Province: Capital Region Admin Postal Code: 101 Admin Country: IS Admin Phone: +354.4212434 Admin Phone Ext: Admin Fax: Admin Fax Ext: Admin Email: Registry Tech ID: Tech Name: Redacted for Privacy Tech Organization: Privacy service provided by Withheld for Privacy ehf Tech Street: Kalkofnsvegur 2 Tech City: Reykjavik Tech State/Province: Capital Region Tech Postal Code: 101 Tech Country: IS Tech Phone: +354.4212434 Reddit shows this registered address to produce many many scams on people. Update- Discovered a pattern within the TP site. Look at all the 5 star reviews for this company and click on anyone of the reviewers names that have reviews of 2 or more review posts- go to the website they are reviewing and do the same on any other 5 star name and you will see the pattern of paid bots that are leaving 5 star reviews for scammer and fraudulent accounts. TP is no longer trust worthy and I'm sure I'll be banned for my new review of this site. There are multiple articles via google-reddit- and journalists who have in fact showed this site (TP) has Review gaters that are paid to leave 5 star reviews and only leave 5 star reviews on sites that need to balance out their negative feedback reviews. Companies are paying to continue to get 5 stars and honest reviewers are being banned or having info removed if they can not obtain a higher subscription paid account vs the company they are negatively reviewing. Youtube also has many videos explaining this as well. These sites need to be taking down and banned. Reference the BBB for factual reviews. More facts found upon researching- I would also like to note that doing a whois search of domain name shows registration to location that have been flagged since 2021 by the Department of Homeland Security for malicious software and fraud (articles available on google link when searching whois address info that link to articles provided by The Department of Homeland Security)
By Ink O.
Ordered 5 Christmas ornaments for over $70.00. The time to receive them was very long. Found out they were coming from China!?!?! When I got them, they were NOT what I ordered in that they were not made from the entire photo I sent in but a cut-out of the people in the photo. The background, which was very special to my family was cut from the product. What a waste of money. Oh, they told me this was my fault because I didn’t tell them specifically that I wanted the background BUT, it was clearly in the photo I sent in for reproduction. Don’t waste your money. USE SHUTTERFLY. Better quality and cheaper prices and NOT DONE IN CHINA!!!!
By Krystie
