American Furniture WarehouseReviews of afw.com

They don't stand behind the furniture they sale. There is often extended warrantees that they won't look for even when you ask them to. I am told it isn't their responsibility to look for this. Then who's would it be. The people in the Grand Junction store is the worst of them all. I had to call corporate office to have them make it right. This isn't something you should have to do as a paying customer.

Outstanding people Outstanding service great prices. 5 plus stars. Robb

I went to pick up furniture that had already paid for in Katy they told me that it was in Webster so I drove all the way to Webster with my trailer when I got there they said the furniture was in Katy no one knew what was going on there's no accountability on knowing where their merchandise is and so I just wasted half a tank of gas 3 hours of my life I'll never get back and I was not offered any kind of reparations or apologies for this monumental waste of my time I will never use this store again for furniture and I recommend nobody else does either

I purchased a twin size frame, mattress, and box spring from AHF on 12/19/25 explaining my son would need this new bed before Christmas Eve. They assured me it would be delivered either 12/22 or 12/23. They called 12/23 stating "a full size got delivered, is that fine to deliver?" I explained that I ordered a twin for a reason and I would like a refund today. He stated they could order the correct item and that would take an additional week, a refund would also take a week. The salesman I did business with on 12/19 was the same person that called me and admitted he ordered the size frame. I will now be out the hundreds that I paid for the bedroom set for at least 10 days due to the upcoming holidays because the company made a mistake, and never once offered an apology.

Poor quality and dumb customer service

We bought love seat and couch power recliners. Paid almost 2,000 and less than 1 month past the “warranty” period of 1 year and 2 of 4 recliners stopped working. Thought it was too good to be true on the pricing and their warranty department is no help.

Wish I had something good to say. Colorado Steve was great!!! That’s where it stopped!! Second time bad experience after the sales, delivery, a joke!! Tried to call Customer service, 40 minutes on hold to get someone to tell you it is best you come down to the store.. good luck, again the prices are good, Colorado Steve great, but that’s it!!!

AFW has slid down hill trying to compete with the online merchants. We purchased livingroom furniture to be delivered and paid the extra fees for a guaranteed time, 3 hours past the guaranteed timeaand still no delivery. We have no missed a suprise train ride with our grandson. Save your frustration, pay a little more for something and avoid AFW at all cost