Africa ImportsReviews of africaimports.com

The scents do not last at all, honestly it’s pathetic. I smelled one of the scents a little bit hit my finger and it burned and hurt. I think you wasn’t properly prepared when making this business. Such low quality product, very garbage and embarrassing. You need to reevaluate your decisions and your life. You’re dead wrong as a man Wayne. I don’t appreciate you or your weak business. Do better. These $5 coupons are cutting it.

I put item in my cart to buy at a later time and they sold it and gave me a poor ass excuse to why they sold it don't trust these snakes they prices are quite off as well bad business what's the point of a cart option if you're going to sell it a cart is like layaway for online shoppers dumb and money hungry and black soap that smells like pure doodoo

Have been ordering Dudu Black Soap from this company for a while now in bulk for my family’s personal usage. New order I received this May, we are just getting a chance to utilize bc we order a head before running out. IT SMELLS LIKE DUDU/FECES Literally and I have informed the company. You would think they would want a sample to check for themselves but instead I received a message stating “The ingredients have been tweaked” and they cannot receive the product back since it has been over 30 days. 😳 I’m sending this product straight to the lab to be tested. Something ain’t right with this company nor their ethics. And I have children with sensitive skin thus the reason we switched to black soap years ago. DISGUSTING CUSTOMER SERVICE! Run…

Matt To: Telvis Moran › 3:03 PM Beyond them being completely different colors, which are the correct colors for their corresponding oil, we have physically checked those oils in the warehouse and they are not the same scent. We would typically accept a return if you were not satisfied, but with them being used as shown we cannot accept a return due to hygienic reasons. In the future, if you are unsatisfied you can setup a return before using them and return them in new/unused condition for a full refund. This is the answer I received after complaining about receiving the same oil with different colors, THEY DID NOT RESOLVE MY SITUATION, THEY WERE NOT PROFESSIONAL AND THEY TOOK FOREVER TO REPLY TO MY EMAILS AND THIS GUY MATT was arrogant on the emails so at the end of the day, I end up with 2 bottles of the same oils, They do not accept returns when oils have been used and how you are supposed to know if the oils work or not, is always after you try them or applying to the skin. THIS STORE DO NOT CARE ABOUT YOUR MONEY BUT THEIR MONEY. I DO NOT RECOMMEND THIS STORE, CUSTOMER IS BAD, THEY DONOT BELIEVE OR REFUNDS OR RETURNS.

I purchased several fragrance oils from africaimports.com with the intentions of using them in skin and hair care products. Every legit synthetic fragrance should come with an IFRA compliance guideline to make sure your end product is used correctly and maintains safe amounts of chemicals used to make that fragrance. Africa Imports sold me fragrance oils that they advertise can be used for skin and hair care products, but cannot provide the IFRA compliance guidline for many of their fragrance oils. They are selling products under false pretenses of what you can safely use them for. After trying to email them and also replying to emails they sent me, I finally called their customer service. To say the least, I was disappointed with what I was told in regards to the IFRA compliance guidelines "if they have it, they'll send it. But many of their suppliers do not provide it" I received an email later that day confirming, their supplier does not provide the IFRA compliance guidelines for the fragrance oils that I purchased. So they sold me products that i cannot use safely despite their advertising that they can be used in skin and hair care products. I can return them, at my cost. So the the initial price of the products plus shipping, I'd be out just as much if I shipped them back. I'm not wasting anymore money with this company and I would caution you to not waste any at all.

Yesterday I received a 1 gallon - $149 container of Black Cator Oil for a new product I am developing. The package arrived damaged and when the conceirge pointed out the condition of the package to the delivery person he indicated I should call the company. Today 04.05.2022 I called the company after taking photos of the box before opening and after opening the box. I also removed the oil and sat it on the counter showing the large product loss. I was told I would receive a $16 credit for the loss of product. The credit in no way compensated me for the product loss. After seeing they were not reasonable, I asked if I could return the damaged product to receive a refund and reorder. I was told I could, but when I asked for a return label, I was told I would need to cover the shipping cost. With a $20 shipping cost, due to weight, I decided to accept the loss. However, I want to caution you on doing business with this company. The product was not damaged by my hands, it was due to their packaging and or container. So, buyer beware. I was very disappointed, especially with the cost of the product.

I have been buying from them for a while, but customer service and the way they run things is not good. I ordered something and a piece was missing, instead of replacing the missing piece, they asked me to return the whole thing. I see that as ridiculous. This is not how to fix a customer issue. Looking for other sources now.

This is not even a black owned company, yet I’m sure the majority of their business has come from black people. My first Order was almost $200. I wanted to check out the quality and service, ultimately I was sent a sloppy package with the product spilling everywhere. I was offered a refund but no true customer service to resolve the issue. I won’t be shopping here again and would implore all vendors to find another avenue. This business is using a “we’re here to help” facade simply to take over where they saw that there was a hole open from a delay. Figure out their model and put them out of business. These people do not care about you and you will be wasting your money. SHOP ELSEWHERE AND CREATE THE WAY FOR THIS COMMERCE TO ACTUALLY BE RAN BY THOSE IT USES TO SELL. Don’t waste your money with these people. They will send you poor product and offer you flimsy compensation just to show you how much they do not care and you are just a dollar sign.