AflacReviews of aflac.com

Purchased Aflac policy last year, promised to pay me when off work for accident or illness. I was off work 10 business days then back part time for a week. They received the claim and two weeks later denied it because doctor said I could go back after two weeks. It took 25 emails and talked to three agents before getting the denial to pay me one dime. Most emails went unanswered. Most calls ignored. I counted on this money during my physical therapy and being bed ridden

I've spoken to 4 previous AFLAC workers from different departments and you'd be stunned by the blatant disregard that this company has for basically the general public. I filed for surrenders with AFLAC and another insurance company simultaneously. Now I'm no insurance agent, adjuster or otherwise. But I think I'm a pretty smart ticket when it comes to numbers. So, other insurance company, spot on with their cash value check that they sent. And, they only took 9 days for the entire process. AFLAC...what a s**t show. First, it took 20 days to EMAIL ME AN ELECTRONIC COPY OF THE SURRENDER FORM. Electronic! Huh, imagine that. Than, it could take up to 15 days (no, not could AFLAC, you did take the ENTIRE 15 days) to process the surrender request. Hmmm...should we hold on to their money a little longer? Of course they did. Than, it could take up to 10 days to mail it out. One guess when they mailed it out. You got it, on exactly the 10th day. Only to find out that the amount they sent was WRONG, WRONG, DEAD WRONG. But, I'm done with them, so I sent my paperwork to my state's insurance commissioner and his office verified that the amount they sent, was incorrect. They are now handling it because I have no more patience for ignorance and greed.