Order # 123461
Order was submitted 5-29-2021 for a spa cover. Was told order would arrive in 4-6 weeks. When that time passed and it had not arrived I phoned to check the status. I was told the order was delayed due to world wide foam shortage and employee shortage because of Covid. I then received an email on August 6, 2021 telling me it was in production and that they suggest an upgrade, so I upgraded. I called to find out when I would receive the cover and she said between September and October. When I had not received I continued to call at times on a daily basis. The phone message was say the voicemail box was full or I was able to leave a message but never received a call back. Since I did not receive the product, I disputed the charges on my credit card and they would not refund due to the amount of time that had passed. So I continued over the following year and a half to contact the company with same messages given or no answer at all. Finally on January 10, 2023 a representative by the name of Melissa answered and said delivery was scheduled for May 2023. I requested a refund. She canceled and said the refund would come in a check form to address on the credit card file in 5-6 weeks. I have continued to call and now it disconnects and the web site has been taken down. One of the phone numbers I had for contact has been assigned to a business called Cars Unlimited. I then started to research this company and have found many complaints. I have contacted the BBB and office of attorney general @ myfloridalegal.com Desired settlement: Refund
By Theresa B.