Customer service
Ms. Vanessa was patient, listened, and polite
By Catina H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AffordableHousing.com is the nation’s largest online marketplace for affordable housing—built to remove barriers and make finding and listing homes simpler. Renters can discover verified listings, set waitlist alerts, and explore eligibility-based assistance programs in one place. Property owners can list for free, reach qualified renters faster, and manage inquiries through secure, built-in messaging. Backed by partnerships with 1,000+ housing agencies and 20+ years of experience, our platform centralizes applications, supports reasonable rent rates, reduces back-and-forth, and streamlines processes for faster, fairer lease-ups.
Affordablehousing.com (affordablehousing.com) has 736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
736 approved reviews, newest moderated first
Ms. Vanessa was patient, listened, and polite
By Catina H.
Vanessa was kind and courteous. It was a pleasure to speak to her. Thanks Vanessa!
By Lalita
Kemar Small did an awesome job. Great communication and explaining the process and I look forward to working with him again!
By Haroon M.
Very patient with us. We were being wakadoodles yet she prevails. We are so appreciative.
By Lisa H.
Vanessa Vivas called me back and was so helpful with everything that I had been trying to figure out for days. She got everything handled and dealt with within 10 minutes of a phone call and was so kind and the experience was just absolutely wonderful.
By Danielle R.
Kemar was extremely straightforward and helpful. I was expediently able to remedy the issue.
By Niara P.
Vanessa was so kind and professional. Answered all my questions and was able to help me quickly and efficiently! Was very knowledgeable about all aspects and I felt confident that everything was taken care of, really appreciate it!
By Courtney
Very helpful and guided me in the right direction on getting the premium membership. Thank you!
By Nate