Shanice was great with helping me
Shanice was great with helping me, but now she has not responded to my follow up email regarding a problem with my listing. It's been about a week and (2) emails sent, but no reply 😢
By Joey S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
736 reviews
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AffordableHousing.com is the nation’s largest online marketplace for affordable housing—built to remove barriers and make finding and listing homes simpler. Renters can discover verified listings, set waitlist alerts, and explore eligibility-based assistance programs in one place. Property owners can list for free, reach qualified renters faster, and manage inquiries through secure, built-in messaging. Backed by partnerships with 1,000+ housing agencies and 20+ years of experience, our platform centralizes applications, supports reasonable rent rates, reduces back-and-forth, and streamlines processes for faster, fairer lease-ups.
Affordablehousing.com (affordablehousing.com) has 736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
736 approved reviews, newest moderated first
Shanice was great with helping me, but now she has not responded to my follow up email regarding a problem with my listing. It's been about a week and (2) emails sent, but no reply 😢
By Joey S.
Thanks Kemar for the help
By Sean B.
I have been using Affordable Housing for many years. I am generally satisfied by the website and don't really need to contact customer service. Today I needed help and Rick T. was GREAT! I cancelled our premium membership but was charged for another quarter anyway. Rick addressed my needs immediately. He was very pleasant and took the time to actually use name throughout our conversation.... AND HE PRONOUNCED IT CORRECTLY!! :-) Thoroughly impressed! Thanks Rick!
By NMR
fast and accurate
By jef
Excellent customer service. Well educated and polite. Professional and friendly. Thank you Vanesa for helping me today and making this experience a great one.
By Consumer
Kemar did a great job and was great at customer service. He was very efficient and handled all of my needs quickly. I will definitely recommend him to others.
By George B.
Elna was so pleasant and kind. Not what I was expecting from such a large and busy program.
By ROSALIE C.
Shanice was very helpful with answers to my inquiries.
By Tiffany