AetnaReviews of aetna.com

The worse insurance company I have dealt with their customer service reps do not have their shit together and all will tell you ten different things before telling you the right thing. I would never recommend this company to anyone and I will never come back to them.

I am actually on a higher end plan. They aggressively do not cover anything that they aren legally required to. There is no good coverage for wellness, nor is there an appeal process. and recently they started rejecting all prescription claims from any pharmacy other than cvs, then on top of that they won’t honor that unless it is being filed as 3 month prescriptions. goodrx, or a savings account is more useful than this trash can of an insurance company. This is with an overpriced higher end plan.

Worst healthcare on the planet. They charge the most and pay for the least. You basically have to fight them for everything and have a bedside lawyer. Run the other way if you are offered Aetna or Aetna Medicare. They are a waste of money.

Dec 2nd, 2024 we spent so much time calling the Aetna 800 numbers trying to get a hold of customer service rep. We spoked to one by the name of Sacha P. We requested that the policy be cancelled and she verified and confirmed that it was. This morning 12/17 we were surprised by another monthly charged from Aetna.. again we tried calling back and the 2nd person by the name of Misha told us that the policy was not cancelled. I have to call back again when I get back home because I could not stay that long on the phone with them at work. DO NOT USE AETNA – GO GET INSURANCE ELSEWHERE . They are horrible

I pay $1,000 a month for Aetna insurance, expecting full coverage for preventative care, as their policy promises. However, they’ve repeatedly denied claims for basic services like annual physicals. Despite their stated 100% coverage, they keep making excuses and refusing to pay. It’s frustrating to pay such high premiums for care that’s supposed to be covered. I wouldn’t recommend Aetna to anyone.

The business model for Aetna has become "collect as many hundreds of $ as possible from patients, deny payment for EVERYTHING". It's outrageous how much my family pays these people every month, yet they leave us hanging with an MRI charge of $1440. Shame on these greedy people!

( Please Read!!!!!)The worst and inferior insurance and useless customer service They will have you go back and forth with your doctors office not to approve referrals., They will be reported to the state., For not providing adequate care. Limited network choices and incompetent Brown and Toland customer service(aenta) HMO. Better choices out there shop around for a better supplement insurance for medicare. Avoid this inferior insurance company lack of good doctors in there network.

I am new to Medicare, so it is my initial enrollment period to start Dec 1, 2024. I applied for smartfit plan for 2024 and Value Plus for 2025. I had a guy with a heavy east indian accent call me and said he was from Aetna and wanted me to start handing out my personal info to verify it is me. Seriously? You called me, you verify who you are, what plan am I on. He said I cant tell you that until I verify it is you. I said I don't know that you are Aetna so I am not going to. He hung up on me, then he got into my aetna account and canceled my 2024 Smartfit plan 3 days before it is to start in which I already have my medical card for and a bank card for. Now they are no good and I am then switched to the value plus for 2024, which was suppose to start in 2025 (because these plans change every year). He did this on purpose to delay my insurance from starting on Dec 1. I called there to change it back. They said it would be 2 weeks for that to happen and I have dental appoints in 5 days and 9 days. There is no place to complain to. I called there and they are all idiots and unhelpful. I was on a chat with one guy and he put me on hold for 5 minutes that turned into 45. All this time he said nothing unless I said, are you still there. Only then did he say, yes, give me 3-5 more minutes. He was simply wanting to pretend he was working and not put himself into a situation to have to take the next chat by working under this method of deception. In the end I got no help there either. I don't dare call again because I will be subjected to telling the first person why I am calling, only to then be transferred to someone else, retell it, be transferred to someone else, retell it, then they pretend to do something, screw it up, and then you are stuck calling the next day to try and fix it. It is horrible.