Aesthetics-ShopReviews of aesthetics-shop.com

I didn't receive my order yet. It was stuck in customs.

If you order from here you better hope everything turns out of because if there are any issues with your order at all don’t expect any resolution. They have horrible customer service. You can see they only respond on here to people that give them praise while ignoring the people that have had issues with them.

This the by far the worst company. My product never arrived and after writing several emails I got no response. No refund issued. I will not be ordering again and I will be letting everyone know not to order from this site.

Paid $130 and Still Have Nothing – Complete Failure to Deliver or Refund. I paid approximately $130 for an order with Aesthetics-Shop about a month ago, and I have received neither the product nor a refund. This feels like the company has simply kept my money while providing no meaningful resolution. The shipment was sent through a courier, but my apartment number was omitted from the address — a basic error I have never experienced with any other retailer. There was only one reported delivery attempt, even though I was home at the time, and no further attempts were made. When I contacted customer support, I was repeatedly and incorrectly directed to the Post Office, which I did go in person to and despite it having no involvement in the shipment. Initial responses quickly turned into complete silence. No updates, no solutions, and no accountability. More than a month later, my order is still listed as "outstanding," I have no product, and the company continues to hold my $130. This goes far beyond poor customer service — it is a total failure to fulfill a paid order combined with an unwillingness to resolve the issue. I expected a reputable company to either deliver what I paid for or promptly refund my money. Instead, I’ve been left with nothing after multiple breakdowns in their process. This experience has completely destroyed my trust in Aesthetics-Shop. I strongly urge the company to immediately deliver the order or issue a full refund. Customers should not have to chase a company for basic fulfillment after payment.

My package came in an envelope that was supposed to be cold- it was not -

Update on my PayPal dispute: the case I filed was denied because this fraudulent company didn’t respond to PayPal during the deadline (10 days after I filed the claim) and blatantly lied that they issued my refund to me. With Trumps tariffs looming and customs checking packages, I’m urging everyone to think twice before purchasing from them because I’ve seen in the reviews they blatantly lied to a customer that they had sent customs the necessary documents in order for the customer’s product to be released to them to which they didn’t.

i was sent an empty vile and have not been able to reach anybody to make this right. i would ultimately like a replacement sent

I placed my order on August 28, and because the seller failed to include required information with the package, customs would not release it. Despite reaching out multiple times, I received little response other than being told they had sent the information to customs and nothing more could be done. This order was for a product that either needs to remain cold or is only shelf-stable for about two weeks. As of September 15, the package has been stuck in customs for over two weeks and four days (since 8/29). Even if it does eventually arrive, it will almost certainly be unusable due to their mistake, leaving me out more than a hundred dollars. I cannot recommend this seller.