AerReviews of aersf.com

I purchase a bag for Christmas. It did not arrive until the New Year. Christine from Aer apologies and explained that the delay was from DHL and gave me a credit. The bag is a very nice bag pack.

Gute Qualität, schicke Designs. Leider Taschen etwas schwer. Großes minus: Zoll und Versand sind teuer, bei 300€ Rucksack kommen noch über100€ drauf. Lieferzeit sehr schnell nach de

The duties are excluded from the shipping and only a small text shown on checkout (easily missable) states it. My friend paid 54$ of shipping on a 70$ sling. Overpriced product, awful UX

I recently purchased the Aer City Pack Pro and I want to warn others about potential customs fees for international orders. Besides the shipping fee of €29.99, upon delivery, I was surprised by an additional €77.15 ($86.51 USD) customs fee. The shipping + customs fee were almost 50% of the entire cost of the bag, which significantly increased the overall expense of the bag. I contacted customer support and explained the situation, and they refunded the shipping fee. I tried to negotiate a bit more, because the custom fee was exorbitant. However, the lady from customer support was totally unflexible. Their customer support is very poor and they won't do much to reverse a frustrated customer.

Just beautiful. Delivery from the USA to Russia was a couple of weeks. The product looks great. I have searched for the best travel backpack and I found it.

Im sure the bags are amazing, however I still havent recieved it yet as Aer decided to not include customs charges in the shipping price. Now the delivery is delayed by a day and I am required to pay 25 extra dollars to accept the package. Every other company ive orderd from never had this complication in their shipping. Dont know why Aer decided not to include customs in their prices, but it is not appreciated. Will not be ordering from them again until they change this (i don't mind paying more as long as it is made clear in the checkout)

Stylish high quality products with the best combination of materials, smart organization and ergonomics. Orders are delivered fast and as expected. Excellent service, fast helpful responses, it's very evident that this company cares and values its customers. Have bought many items from Aer and I am very happy with services and products.