AED.comReviews of aed.com

Response from AED.com· Sep 8, 2023

Hi Lindsay! Thank you for taking the time to leave us your feedback! We are happy to hear that you had a positive experience with us! We hope to be of service again in the future! Have a great day!

Response from AED.com· Sep 5, 2023

Hi Al! We sincerely apologize for the frustrating experience you've had with our AED service over the past two weeks. We understand how critical it is to have reliable access to AEDs, and we deeply regret any inconvenience this has caused you. I have forwarded your contact information to our customer care team to reach out. Please let us know if you need anything else in the meantime. Thank you.

Response from AED.com· Sep 5, 2023

Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.com· Sep 5, 2023

Hi Chris! Thank you for taking the time to leave us your positive feedback! We hope to be of service again in the future! Have a great day!

Response from AED.com· Sep 5, 2023

Hi Carolyn! We apologize for the misunderstanding and confusion that may have happened and would like to learn more about your experience with us. I have forwarded your contact information to our team member who will be reaching out shortly to see if the item you are looking for is in stock. Please let me know if there is anything else we can do to help in the meantime! Have a great day!

Response from AED.com· Sep 5, 2023

Hi David! We sincerely apologize for the inconvenience you experienced with your recent order and the delay in receiving it despite selecting overnight shipping. Your satisfaction is of utmost importance to us, and we understand how frustrating it can be when expectations are not met. We take shipping and delivery timelines very seriously, and it is disheartening to hear that we fell short of our commitment in your case. I have forwarded your order number to our customer care team to investigate this matter further to understand what led to the delay and to prevent such issues from happening in the future. Again, we sincerely apologize for the inconvenience this has caused you. We value your business and trust, and we are committed to improving our services to ensure that this situation does not repeat itself. Please let us know if there is anything else we can do to better serve you in the future! Have a great day!

Response from AED.com· Sep 5, 2023

Hi Jim! Thank you for taking the time to leave us your positive review! We hope to be of service again in the future! Have a great day!

Response from AED.com· Sep 5, 2023

Hi Nicole! We apologize for the delay in responding to your inquiries. This is not the level of customer service we aim to provide, and we understand how frustrating it can be to wait for a response when you have concerns about your order. I have forwarded your contact information to our customer care team and hope our team can help you as quickly as possible. In the meantime, please let us know if there is anything we can do for you! Have a great day!