Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
62 reviews
AECOJOYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, AECOJOY has helped over 5 million customers across 25+ countries transform their homes with stylish, durable outdoor structures, furniture, and pet solutions. We believe great design should be both accessible and responsible. That's why we ship directly from 30 global warehouses for faster delivery and a lower carbon footprint. More than just products, we provide the setting for life's moments. Our ready-to-assemble items are built to last, bringing lasting comfort and convenience to homes everywhere.
AECOJOY (aecojoy.store) has 62 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
62 approved reviews, newest moderated first
Good price. Delivery on time.
By Alan
Response from AECOJOY· Jun 4, 2026
Thank you very much for your praise. We are dedicated to providing better products and services to our users. We look forward to serving you next time. Kind regards. AECOJOY
This product came with very complicated instructions that 3 people with experience assembly these products couldn’t follow. No video , no customer support . Very frustrating and disappointing experience. Fortunately With additional coverage snd I was able to get a return label and send it back via Fedex Home pick up.
By Jill S.
Response from AECOJOY· Jun 7, 2026
Thank you for your feedback. We sincerely apologize for the trouble caused by our instructions and support. We are glad that your issue has been resolved through the return. We will continue to improve our instructions and service. AECOJOY
Take the zippers off and put on magnets would make product five star
By William H.
Response from AECOJOY· Jun 7, 2026
Thank you for your feedback. Thank you for your valuable comments. We will provide feedback on your suggestions and strive to offer you a perfect service experience next time. AECOJOY
It was damaged, I would like a refund
By Eric L.
Response from AECOJOY· Jun 12, 2026
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the product being damaged during transit. Regarding the issue with your order, we have reached a solution with you for a full refund. We will also report the situation to the logistics carrier to improve the shipping process. AECOJOY
Took 2 days to put together. Awful shrink wrap on every one of 100 pieces! And comes with no floor!?
By BARBARA P.
Response from AECOJOY· Jun 17, 2026
Thank you for your feedback. We are sorry that our product did not meet your satisfaction. The shrink wrap was used to protect our product from scratches during shipping. We have already contacted you regarding compensation. Please check your messages and contact us so we can assist you further. AECOJOY
Service was great except for delivery time stated it was delivered st 1:30pm but actually did not arrive until 7pm.
By Jean A.
Response from AECOJOY· Jun 7, 2026
Thank you for your feedback. We sincerely apologize for the inaccurate delivery time. We will report the situation to the logistics carrier to improve delivery time accuracy. AECOJOY
Very nice product for the price point. We purchased a 10x16 lean to gazebo and we're pleasantly surprised with the simplicity and ease of assembly. I recommend having 3 people handy to stand up posts. After that its truly a one man assembly. 2 is ideal for handing small pieces while assembling the roof and panels.
By John L.
Response from AECOJOY· Jun 4, 2026
Thank you very much for your praise. We are dedicated to providing better products and services to our users. We look forward to serving you next time. Kind regards. AECOJOY
Missing hardware...not a big deal,but shouldn't have to make a trip to the hardware store.
By JEFF
Response from AECOJOY· Jun 12, 2026
Thank you for your feedback. We apologize for the inconvenience caused. You can contact our customer service team at [email protected] to have the missing hardware sent to you, or we can compensate you for the cost of purchasing the hardware yourself. AECOJOY
