Advance Auto PartsReviews of advanceautoparts.com

Despite all of their promises when it goes wrong you pay. Even if you put your car's reg number in their search system, select the items it says are the correct ones you're talking a gamble. When you come to fit them guess what? They don't fit. On phoning to ask why you've got the wrong part their answer is "you should have called to check before ordering"!! The on sending them back you don't get a full refund either. Absolutely disgraceful and utterly unacceptable.

The best parts store around!

Took my car to get new battery. The guy replaced battery then car started sound off. Like it was about to die. So he blamed it all on my alternator. I knew my alternator was just couple years old and recently checked when I had battery checked. So they guy tested alternator and nothing wrong. But he still blamed alternator. Then they did another test and found nothing wrong. Yet continually blamed my car. Eventually I said - let’s install my old battery. So he did and car runs fine. Yet they kept on blaming my car. So unprofessional. Also really uncaring. After they wrecked my car they wanted me To remove it ASAP from their lot. This is a terrible place to shop for car parts. I will never go there again.

For small purchases I use this chain. But, over the years (and with my last purchase- a car battery as I was desperate at the time). They simply don't care. I made a simple request- a copy of a receipt for the battery purchased 3 days ago -( whom I believe is) the manager of the store flatly said "We can't do that." As if I was asking for the keys to the store so I said "Well, this confirms my expectations about your awful customer service." Then we got into it - and good for us - I don't mind making a scene when companies treat their customers like peons. The company doesn't care about being responsive -so why should the manager? I found his arrogance to be, as they say, par for the course for companies with a large market share that go unchallenged because of their size and hope that a worthy competitor emerges. Lastly, I came home and did find the receipt- but my review stands.

I would like to commend the store manager, Mike, for his excellent service going above and beyond for my problem tonight. First of all, it was raining and second of all, I had no windshield wipers. I had purchased a set of wiprers from Advance several days ago, but couldn't figure out how to install them. Tonight, I was doing my part time gig delivering pizzas and, of couse, it started to rain. I turned my wipers on and all that came up was the arm for the wiper on the driver's side. I forgot I had removed the original wiper and when I couldn't get the new one on, I said a few curse words and left it as is. So tonight, Valentines Day, on one of the busiest nights for pizzas, it started to rain. I panicked when my wipers didn't work and drove about 5 miles with no wipers. It was hairy and scary. I was able to make it to Advance and went in to the store. Fortunately, Mike was working. I apologized and asked him if he could help. Without batting an eye, he said sure and came out with me into the rain. He expertly attached the wiper, and said "do you have the wiper for the other side" and proceeded to attach that one even though it was still raining. THAT, my friends, is SERVICE. I hope Mike is rewarded by the company for this outstanding servi

I ordered a part online. Paid extra for 1-2 day shipping. My part will not be delivered for 5 days. I chatted online with 3 people. As soon as I said, "I want a refund for shipping." the chat magically ended due to connection each time. I finally got a phone number and talked to a live person and they told me, "It's 1-2 business days." Is says nowhere on there sight about business days. Then they told me, "The best we can do is offer a $20 coupon." The shipping was more than $20. Don't waste your time or money with them. Poor customer service, deceitful web site, and like I said, "They rob you!"

One of the worst auto parts stores to buy from! They gouge you on their prices, sometimes their markup is 110% on parts! Unless I need that part that day, I will buy from Rock Auto, Amazon, EBay, even Walmart online is waaayyyy cheaper. I’ve had issues with quality in the past with their parts as well. I needed a windshield washer nozzle for my minivan, Advanced (and most other local parts stores) had it for an astonishing price of $28! It’s a tiny piece of plastic that shoots water onto your windshield! Why is it so expensive? Amazon had the same Dorman part for $15, but unfortunately I needed it ASAP. I pick it up after I purchased it online and when I opened the package I noticed it would swivel on the hose nipple! It was broke in the package!! It just leaked everywhere! Mind you a big snow storm is on its way, so I had to order another one and no one had it in stock by me, so I waited a day for them to order it in. No one calls me back to tell me my part is in so I have to call them, the guys tells me that he has no record of any part being ordered for me!!! So now I have to wait another day for my part! So 3 days now with no nozzle during a winter storm! I will add that this was during a severe cold snap and during Christmas week. I definitely don’t recommend Advanced Auto Parts unless you are in a pinch and need it at that minute!

I bought an alternator and a belt online. Website sent me to wrong store 15 miles from house. Manager in Livingston tried to do a store transfer. He did all he could. They couldn’t work with online store… I had pay for another alternator in person. Cancel my online order. It has been 4 days. My money is still on hold. I called Advanced Auto. They told me that was my problem and my banks problem. This is ridiculous. I will not be shopping at Advance Auto again if I can help it!