Advance Auto PartsReviews of advanceautoparts.com

DO NOT BUY A CAR BATTERY FROM THIS COMPANY!!! I bought my first battery for my 2013 Kia Rio In 2021 from the Lake Charles, LA local store. Paid 156.00 dollars for what was supposed to be a 3 year battery, guaranteed for at least 2 years. The battery went bad in a little over a year, so they replaced it. That October 2022. Fast forward to May 2024, and yes, you guessed it, the replacement battery tests bad. So off I go to the same store, and ask for a replacement, as the second battery lasted slightly more than a year and a half. They refused, saying they wouldn't honor the 2 year guarantee on this battery, as it was a replacement for THEIR DEFECTIVE BATTERY. I of course was not pleased. TWO BATTERIES from the SAME COMPANY, that wouldn't even make it 2 years. FYI I baby my car, keep up with the best available synthetic oil changes, etc. My mechanic at Mavis even tested my car's electrical system and daid it was fine. (The excuse the mamager at Advance tried to sell me), Bottom line? Buy from anyone other than these people.

I purchased a back support with gel I didn t have a receipt So the clerk gave me a store credit t On the way home from the store I found my receipt . I immediately called them back to request a refund instead of the store credit he said since you already returned it , you can not get a refund

I love the store . But managers need to watch the camera. People are getting overcharged.watch the young guy. You'll see

Store #5134 in Lawrence, KS. (Iowa. St. location) Consistently, the worst auto parts store experiences around, and boy do we have some bad ones! Place an order through the app and you might hear back in a day or two, or not!! In a world full of dreadful auto parts stores, why choose something convenient? Shop at Advanced auto today and start throwing your time & money away!!! Namaste you guys✌️

Just Stay away if you order online and need to do a return. They only return to original payment and will not give store credit even when you tell them the card does not exist anymore you bought this on due to being hacked. Now I have 50.00 in limbo somewhere but needed new headlights that were only 6 months old. What a joke!!!!!!!!

i stopped at advance auto parts in Rochester for a quart of oil and as i has just had a cast put on my hand,the kind and knowledgeable manager checked the level and put in my oil. in the rain. was so impressed and thankful that kind people still out there. thank you for your service.

I needed to replace my engine and cabin filter in my 2016 Ford Transit Connect. I purchased both filters from a girl named Shayla. I knew the air filter was rectangular in shape, but she insisted that it was the cylinder type filter because that’s what my vehicle called for on her computer. I didn’t install them immediately because I had other things going on that needed to be handled. A couple of weeks later I found time to do it and discovered I did need the rectangular filter and the cylinder filter didn’t go anywhere in my vehicle. I couldn’t find anywhere it went. I Googled and YouTube everything I could find to see how this filter went in my car and came to the conclusion it was the wrong one. I went back to the store on W. Meighan to exchange it for the right one, and told the guy behind the counter (Seth) what had happened. He said it was the right one according to his computer. He then proceeded to tell me how he had to fire the girl (which I thought was totally unprofessional) that sold me the filters, so I assumed he was the manager. Then I asked him if he could show me where it was supposed to go, and he immediately got an attitude with me, and rudely said, he didn’t know anything about air filters, so I asked him to come out to my car and look at it. I showed him where the rectangular shape filter was and he seemed somewhat frustrated but we went back in to his computer and he was able to find one that kind of matched up with the one that I took out. I asked him if it would be okay for me to see if it fit, he seemed hesitant but said okay, so I did. It was the only one they had that matched up so I placed it in and it was a fit, so I put the cover back over it and locked it into place. When I came back into the store to pay the difference on the return he informed me that I wasn’t allowed to install something that wasn’t paid for in a very rude tone. I apologized and said all my stuff is sitting here on the counter I wasn’t gonna leave and planned to pay whatever the difference was ($1.80) because I live in the country and it was a long drive for me to have to come back. I told him we must have got off on the wrong foot and I apologized because he still seemed frustrated. When I came back in the store I had sat the old filter on the counter and some debris fell out and I apologized again for the small amount of debris that got on the counter. The whole time he was mumbling, something under his breath, and his attitude and demeanor had changed more towards me. I wiped the dust off the counter and he replied with “Yeah just knock that off onto my clean floor”. This was such a petty comment coming from what I assumed was the store manager and unprofessional to say the least. Because, you know I could have walked in there with dirt, mud, or anything else on my shoes that would get the floor dirty and it didn’t set right with me because he was just being rude again. I immediately said you can give me a refund on the cabin filter now (which was probably the right one but I didn’t care to do anymore business with them), but I paid the difference on the one that fit since it worked and I had already installed it. I will never go to this location or any advance auto part store again because this young kid didn’t know how to treat customers. I will tell everyone I know not to use them because people like this make their whole business look bad. I called another store and talked to a manager named Hope. She was very kind and apologetic about the way I was treated and told me she was sorry on behalf of Advance auto parts. She told me she would contact the District Manager (Amy) and she would call me back but I never received a call from her. I saw another review from two weeks ago on google where someone had said the manager had an attitude. I learned that this new manager had only been there for about a month, so I could safely assume this was the same guy. I left and went next door to O’Reilly auto parts and purchased another cabin filter and the guys there treated me with great respect and kindness. The guy even showed me how it went it and made sure I was happy. So, for anyone that reads this just know that the manager at this location is rude and didn’t have any knowledge of the parts I needed, and probably lacks knowledge of other parts as well. Don’t waste your time at Advance, just go right next door to the guys at O’Reilly auto parts and they will take care of you and treat you with respect.

This review is not exactly about the Inverness Florida advance auto parts store but instead about the absolutely outrageously great service, I received from the one single employee by the name of Christian. This kid is going to help turn this store around as it has been pretty crummy for a couple of years since the previous manager by the name of John left this store. This kid was all smiles and yes sir and direct answers and no BS. Helped me order some parts on their website and had them there within a few hours. All correct parts. Unbelievable service. Every employee at this store needs to follow in this young kids footsteps. He has set the bar. If the others don’t step up, this young kid will be their manager very soon and he will clean house. This store needs a deep cleaning! Great job Christian! Now I can start going back to the store to purchase parts as I had been buying them at AutoZone to stay away from the negative atmosphere at the store!