Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
29 reviews
AdscaleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AdScale helps online stores grow faster with AI-powered advertising across multiple channels — all from one platform.Since 2018, AdScale has been transforming eCommerce advertising through advanced AI and proprietary data signals that even Google and Meta can’t access. This gives our users a clear advantage: more accurate targeting, smarter campaigns, and better results.Our AI is trained on insights from over 200 million eCommerce orders, giving online retailers a smarter way to scale through better data, automation, and results.In addition to paid ads, AdScale makes it easy to run Email and SMS marketing — either within the platform or by integrating with your existing systems. Flexibility built in, so you can work the way you prefer.Trusted by 7,000+ online stores in 120+ countries, and proudly maintaining a top-rated score on the Shopify App Store, AdScale helps brands simplify their marketing, improve ROI, and grow profitably.⸻Shopify App Rating: ★★★★★ 4.8/5Google & Meta partners.
Adscale (adscale.com) has 29 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
29 approved reviews, newest moderated first
We've had our online store for 17 years now. We have hired and fired dozens of ad companies and tried multiple software options. We LOVE Adscale because it allows us the freedom to create our own campaigns, as well as their "hands-on" option. We work with Raz, and he is fantastic!!!! Best we have ever worked with. Thank you all!!!
By Brooks C.
Very good platform as this is Human+AI and that is the best combination, we are seeing vastly improved and constant ROAS since using Adscale, and have now been using it for 12 months. The team, are really good at helping when needed, and we feel we are improving things over time. We recommend giving it a go. We run on Shopify johndyergallery.com and the integration with Adscale is very good.
By John D.
I do not recommend, totally worthless service. AI text its too obvious AI. But the worst support is that after starting price of 150€ per month they don't even care to offer you a support. If you don't trust me, try it yourself try to contact a support.
By Nesho
Response from Adscale· Apr 20, 2026
Hi Nesho, We’re really sorry to hear about your experience. We take this seriously and would genuinely like the opportunity to look into what happened and make things right for you. Unfortunately, we’re not able to identify your account based on this review. Could you please reach out to us directly at [email protected] and mention this review? We’ll prioritize your case and work with you to resolve the issue as quickly as possible. We appreciate your feedback and hope we can turn your experience around.
AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful. During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account. When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error. If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
By Nicolas C.
Avoid at all costs unless you want to see your business drowned in a matter of days. We installed their Wordpress plugin, it created ongoing 500 errors on our website, wiped all our APIs connections that have been standing strong for 7 years prior to this. Then we got told their plugin downloaded from their onboarding, was removed from the Wordpress repository 5 years ago. With reason. It messed with our google tags that are now in need of urgent fix and falsely claimed to have spent money on Google ads while the campaign it created never went live. Attempted to contact their support twice and received zero answer. These people should face court and be forever banned from trading in any respectable jurisdiction
By The Herb T.
Response from Adscale· Mar 29, 2026
We’re sorry to hear your experience fell short. Our plugin is successfully used by thousands of stores, so we’d sincerely appreciate the opportunity to understand what went wrong in your case and help resolve it. We’ve already tried contacting you via the email associated with the trial account, your website contact form, and Facebook, but haven’t managed to connect. Please contact us at [email protected] - we’d be happy to assist and work with you toward a resolution.
We’ve had great success using AdScale and have seen a noticeable improvement in our sales since coming on the platform. The system is easy to work with and has helped us better manage and optimize our ad spend. On top of that, the customer service has been excellent—Nicole from AdScale has been especially helpful. She’s responsive, knowledgeable, and genuinely invested in making sure we’re getting the best results possible. Overall, a solid platform backed by an even better support team.
By Seamus M.
Idan Rozenberg is reliable support, always being informative and quick to find a solution. I am happy that I can actually rely on the Adscale support team!
By Denitsa S.
Idan was great to work with. He was both professional and very knowledgable about the software. He was able to teach me in a short amount of time. Thank you for the great service!
By Tracy S.
