AdrenalineReviews of adrenaline.com

They gave us false information and a still intent to keep a fee. We would have missed our international flight! Scam!

They need to be ashamed of themselves! Booked a helicopter trip they canceled within a couple days of MY DAUGHTER BIRTHDAY! Refunded me the money but kept 30$ smh. SCAMMERSSSSS!!!! they probably doing that to everyone!

As soon as the booking went through Adrenaline sent me an email for all future communications to go through the helicopter company. Straight away I could see we paid $200 more than we should have ($699 directly or $899 through the aggregator site). That $200 was ONLY for a booking fee as they wiped their hands of all contact or issues afterwards. Luckily for us GSL Aviation were great. Don’t book using adrenaline! By all means use the site to find what activities you want to do, but don’t waste your hard earned money by giving them an exorbitant booking fee.

This company doesn’t deserve even this one star but sadly I can’t do negative stars!! Booked a New York boat tour, had to call them twice to get them to send the details of where to go and when etc, finally got them, we waited over 2 hours for the boat which didn’t turn up! When I called this company to advise them of this and find out what happened, they really didn’t seem to care less. No apology, they took no responsibility, and no attempt to try and reorganise or reimburse us. Incredibly poor communication and customer service throughout. I’ve had to call and chase the refund too! The women named Sarah I had the misfortune to speak to each time honestly sounded like she couldn’t give a damn and quite frankly couldn’t be bothered to do her job!! We were so disappointed we missed out on this trip during the limited time we had in New York :( don’t risk booking anything with this awful company, you’ll be left disappointed and out of pocket!! Shame on you adrenaline!!

Awful experience Booked a hot air balloon trip, told that my money would not be taken until the excursion was confirmed They took my full payment and then cancelled my trip after five days of booking it Couldn’t get anyone on the phone, absolutely awful company and experience

I booked a shark excursion in Hawaii, and it was canceled due to weather. I called Adrenaline regarding my refund - they let me know I should receive it in “fourteen business days”. I have spoken with them five times within the last month, each time a representative has given me a different date as to when I will expect my refund. Just got off the phone with a “friendly” representative because it is now business day sixteen. She informed me they only had one call logged in their system with me which is not true. She also informed me that she doesn’t know why I was told June 3 because “they don’t process refunds on Thursday’s” yet she proceeded to tell me that my refund was “finalized June 10”, on a Thursday. Still don’t have my money, customer service has lied to me multiple times, tried to guilt me about how they’re a “small business” when they’re nation wide. I told her I contacted my bank, and they recommended filing a claim, she got VERY defensive and said she didn’t want to deal with a legal matter, but my bank does not see any refunds processing from Adrenaline and I still don’t have my money. She told me that it is now in my banks hands to process and she justified their error by saying “it was ONLY a day late” on Adrenaline’s part. My bank does not see any incoming refunds from them still. I would say this company is a scam and I would not recommend anyone dealing with them.

I feel generous giving a one star review but I don't have the option for a negative 10. They let me down 100% by accepting my reservation and giving me the confidence I had a confirmed booking then - NOTHING. When I complained, after the event that they did confirmed by booking but did not send the tickets, they said word to the effect of "We had a lot of booking and could not meet demand" and then had the cheek to say "well, we didn't charge you" SO WHY TELL ME A HAD A BOOKING!!! It was extremely embarrassing for me to tell my party I had let them down and we had to cancel the event. These people are SCAMMERS

There is not a low enough rating for this company. They kept changing our reservation and finally changed it to something unrealistic. I ended up calling the helicopter company direct and had a great experience. Do NOT deal with these people. It's bait and switch and all bad information.