Add-On DesignReviews of add-ondesign.com

Great experience, product arrived in the expected window and installation was simply, even if it doesn't fit in the original space, they are adaptable and can fit lower down. First time buyer and highly recommend. Order number: 7364

TLDR; 6months of drama, wrong design sent TWICE, bad communication, constantly had to chase for updates, and now told there is nothing further they can do! 21/08 Reply to my online form submission asking if possible to have the Scirocco LOGO. They sent two photos of the logo. 22/08 I confirmed which design I wanted. 23/08 Ordered & emailed to say I had ordered so they could tie up my order with our emails. 26/08 “Thank you for your support. Let me contact our design team on that.” 10/09 Received them, and emailed to complain as it was literally just SCIROCCO in a basic typeface – NOT the logo I requested and confirmed. I asked for a replacement and to see a photo BEFORE shipping. 12/09 & 17/09 chased 18/09 “we have shipped the replacement door sill, and the tracking information will be sent to you shortly after.” I replied “I thought I was going to check a proof first" They reassured me “We have confirmed with our design team that we will make the design for the image design you have sent us.” 22/09 tracking number supplied 02/10 chased as no change to tracking 07/10 & 10/10 chased 14/10 arrived wrong AGAIN. Same as the first time! Emailed to complain…again. 17/10 chased 21/10 “Let us send a free replacement again. This time, we will ask our design department to confirm the design, forward to you for confirmation on the order before sending” 21/10 offered to send the logo as a vector in case that was the issue, though they said the original image (that they supplied!) would work fine 22/10 “We are currently working on it with our design team. Should be able to send you a printed design within the next day or two” 24/10 chased 26/10 they sent a photo, of the new replacements and they were actually correct! I confirmed they were good to ship. I asked for an ETA 27/10 they told me shipping was approx. 7-10 days 08/11 chased for tracking / update 09/11 “The replacement request is currently under processing. Once we get an update, we will send you the new tracking number.” 13/11 chased 14/11 “We are sincerely sorry for the delay. I can see here that the replacement has been actioned which means that your order has been packed. As per status, we are just waiting for the courier to pick up the item. I have sent another follow up today to get an update.” 21/11 chased 27/11 chased 28/11 “Thank you for reaching out to us. We have received your concern and are currently looking into it. Please be assured that we are working diligently to resolve this matter and will provide you with an update as soon as we have more information.” 08/12 chased 12/12 “We sincerely apologize for the inconvenience and the delay you’ve experienced. We understand how important it is to resolve this for you as soon as possible. Please rest assured that we are actively working on your replacement order to ensure it reaches you promptly. We will update you with further details, including tracking information, once the item has been dispatched.” I replied and asked for an explanation & ETA as I saw the correct product photo over a month ago! 17/12 practically the same email apologising and saying they were looking into it. 01/01 chased 06/01 “Thank you for your patience. We’re pleased to inform you that your replacement order has been processed and is now on its way! Replacement Details: New Tracking Number: 4PX3001569834508CN” I finally thought this was it! 05/02 chased as no change to the tracking…again 06/02 18:12 "Our sincerest apologies for the delay. It looks like the replacement order did not move and was not picked up by the courier. We've found out similar scenario as this where in our old supplier did not progress orders and it looks like you were also impacted. We've moved forward to a new supplier and I have already requested to initiate a new order and get this shipped out asap. I will assure you this time it will be shipped and I'll monitor it from time to time if I have to. I'll keep you posted once an update is available.” 18:36 "I am reaching out to you again as I have conducted an investigation and communicated to the processing team. Upon checking, the requested font to be printed on the door sills were not followed hence replacement orders were sent multiple printed on the door sills were not followed hence replacement orders were sent multiple times. Even after sending the replacement requests, the correct logo is still not printed. The reason for this is because our processing team has a default font and usually the requested print are the actual logos which are small icons. At this point, we will not be sending any replacement anymore as we won't be able to fulfil the requested print layout" I have of course gone back and asked “which is it - new order with new supplier is being processed, or you can’t fulfil it - even though I SAW the correct replacement set months ago!

I ordered 2 of these light up door sills, the first arrived and was great, a few days later the second one arrived but unfortunately it was with the wrong brand on it. I emailed and they replied straight away, they said they would replace the item, which they did but it did take a few weeks to get it. Partner was happy with them once we received them.

I bought the LED door sills for my car the other day and i’m obsessed with how they look at night whenever i open my car door! Definitely one of my favorite add-on i’ve bought!

Fantastic customer service, items fit perfectly. Will definitely use again.

Only giving a 1 because 0 isnt availiable. I wish i had of read the reviews before ordering, Took over 3 weeks to arrive. Never stated they were shipped from china. Arrived and didnt fit. 5 or 6 emails exchanged between them to try and bodge them to fit, and in a nut shell, NO YOU CANT HAVE A REFUND - Total waste of time and money.

Received in good order, and fitted well looks really cool. Would use this company again without hesitation.

Very poor quality, I’d advise going through eBay or AliExpress and getting them from China for 25% of the price