AdapthealthReviews of adapthealth.com

Your technicians are excellent and understand the urgency of response to non-working equipment. The direction of your phone csr's saying delivery policy will be within 72 hours - when my concentrator is not working, is unacceptable

My CPAP supplies are always sent promptly when ordered; however, Adapt Health's billing/insurance verification department is the most incompetent provider I have ever worked with. Last Fall, I became eligible for Medicare and also have secondary insurance that compliments what Medicare does not pay. They filed to Medicare, but did not file to my secondary insurance and instead of contacting me, they charged the balance to my credit card on file. When I called, they told me that I am not active with my secondary insurance, which is total BS. After being on the phone for hours with them on various dates, I finally had a Supervisor call me to say that she had insurance verification call my insurance company and that it was confirmed that I am covered. She said they are resubmitting the claim and would refund me once insurance paid. I also received a letter from their corporate compliance team to say that my secondary insurance is active and my claims have been rekeyed. So, a couple of days ago, I received a text stating that my autopay will be charged on 6/17 for the exact same amount they they have already drafted from my acct. When I called billing, she told me, again, that I am ineligible for benefits. ???????? I feel like I'm living an episode ot the Twilight Zone! I asked her to email me an itemized bill and I would file the claim myself since they are incapable of doing this themselves. Also asked for a Supervisor to call me and also left a message with the Resolution Specialist to call me. This was 2 days ago and haven't received the courtesy of a call back. Horrible customer service at Adapt Health!!!!!!!

Great inventory, Friendly People and available anytime needed.

Was unaware Matrix had been acquired by Fletcher's and had brought wife's concentrator to the Bowden Rd. property to swap. Surprise. Made the trip to Distribution Blvd., met Vivian, swapped machine and on my way in 5 minutes or less. Other than not knowing there was another 20 miles added to my trip; I'm still calling this a 5 star visit. Too bad you can't sell me her c-pap equipment and supplies as well. You'd be the one-stop shop!

SUPER DYNAOMITE and great JOB CHERYL FRITH Help this DAV VET out alot god bless her

My experience was great. I arrived a half hour early but they were able to get me in right away. Richard was very knowledgeable, explained everything about the machine and the accessories thoroughly. He even took the time to answer all of my questions. Jennifer was equally as knowledgeable and helpful with additional questions that I had for her. All around the staff and this office were friendly and very helpful.

My appointment today with Cheryl was absolutely fabulous. She explained everything to me. Cheryl took the time to make sure all my questions/concerns were answered. I never felt rushed or disregarded. Cheryl made me feel comfortable and relaxed. I had a lot of anxiety about starting cpap. I feel confident now about using my cpap machine. We need more people like Cheryl in the health care industry. She is a shining star!

The driver he said hi to my grandson and my grandson said hi back that made my day and he spoken to me and my husband and asked how we where doing and you guy's are fast reliable. thank you