AdapthealthReviews of adapthealth.com

I got an Invacare Storm powerchair that was decided for me by my ins co.,, I don't like the chair itself compared to my Quickie and old Quantum but that is outside of my great experience with Fletchers. During the ordering process Barb was great at keeping me up to date and changing the order on my chair as my body kept deteriorating, and in delivery and setup Josh did outstanding in tweaking the chair out to my liking. I feel that in being disabled you see a lot of the bad in healthcare but the people at Fletchers have given me a great experience. ...and Tracy in cs sounds like the kind of person who would snort mt. dew out of her nose when you crack a joke which is important to have someone funny on the phone when doing something mundane like ordering med supplies.

Very personal and in depth. Carl was amazing!

CUSTOMER NO SERVICE FROM TECH ON CALL; NO RETURNED CALLS FOR A PATIENT JUST OUT OF THE CRITICAL CARE UNIT My husband was released from hospital two days ago after having pneumonia and a pneumothorax, thus, with difficulty in keeping his oxygen level up, he required an oxygen concentrator. A "portable" unit was dropped by prior to his discharge and he was told that there would be approx an hour's battery. When I picked him up, we plugged the device into my car's auxiliary outlet and directly headed to pick up his prescriptions (as the pharm was closing in half an hour). When I came out, I found that the battery had failed and he had no supplemental oxygen. When we arrived home, we plugged in the unit, which began working again. However, he was teathered to an electrical outlet, unable to leave the house (his physician had encouraged him to get outside). He called Adapt Health yesterday to request a service call. The answering service rep was polite and kind and promised to have a technician call right away. Nope. Today, he called called customer (no)service again and the answering service rep assured him he'd get in touch with the tech on call. Several hours later, nope. So, he called a third time. Fortunately, he reached the same gentleman (who was great) with whom he'd previously spoken, who expressed surprise that no on had contacted my husband. He then asked my Beloved to hold on and he'd contact the tech immediately. When he came back the answering service rep apologetically said that the tech was busy servicing another part of our metro area and could be here tomorrow. Seriously? He has to schedule several huge medical appointments first thing in the morning and getting out is dicey. We have no supplemental oxygen tanks or the like. And the person on call never gave him the courtesy of a return call, at least to try and explain a work around (he went through the instructions, to no avail). Plus the unit they gave him appears to be defective in the first place. Yes, it's a holiday weekend, but if you're going to supply essential needs, a company has to be prepared to perform due diligence.

The equipment was perfect and made my trip enjoyable. My only problem was that it was a little difficult to put in the reservation. I had difficulty contacting the department for travel equipment.

The doctor and team were super nice and kind. They took the time to explain until the last detail. Great service!

Great doctors

Thee experience that made my instruction on how, what, when, and the why giving by the instructor, not only gave me directions, but I also receive understanding. Ms. Gloria, taught a great class, she passionately passed on knowledge. I believe that she is the most knowledgeable instructor I have ever sat down with regarding the use, care, insight about the CPAC machine. She is not only a good instructor, but she spoked from her own experiences.

I was called to schedule. Made aware of my mothers insurance. Once the phone was over. Her hospital bed delivered promptly