AdapthealthReviews of adapthealth.com

Patty was great. Very thorough, very patient oriented.

Very good service and nice people

This company exceeded expectations. Brian Winegar delivered the wheelchair earlier than expected. He then assembled and went over how to use the equipment. Friendly and professional. Well done.

The technician was very knowledgeable, friendly and thorough.

Rented a wheel chair from them and the seat cushion strap broke in less than a week. Called them and was cut off after 23 minutes of on hold. Called back and 40 minutes later they say it’s not their problem and call St LukesHS. They told me it happens all the time but it’s not their problem also and that this happens all the time. I’m renting this wheel chair, so if anything breaks they should fix or replace.

I don't understand the admiration here for such a difficult and horrible company. Particularly, their horrible customer service. I'll briefly explain. You never get to speak over the phone with a USA based person for one. Always overseas. So, I accidentally made a $203.01 billing over-payment. Their system even after being enrolled on online auto-pay, there's NO warning in accidentally making another duplicate payment when their stupid e-mail reminder arrived! After several form e-mails and a complaint to the BBB, it takes up to two months to get a refund check in the mail?! In this day and age, they can't directly deposit the amount back into my bank account, SOONER? Do I wish I could change D.M.E. companies, and ditch these morons. Unfortunately, they all suck!

Service technician, Robert, was very helpful and courteous.

Sallie is a true treasure. She works hard to assure that her client is in the right equipment and has been instructed in it's use. She is available for any questions and will respond with easy to understand answers.