Scam alert
I want to warn others about my experience with this company. When ordering, the website automatically signs you up to a subscription with very little clarity, and it’s extremely difficult to cancel. I’ve emailed several times requesting cancellation and received no proper response. I even cancelled my bank card, yet they continued to send products, and I’ve now seen a pending charge on my new card — which they should not have access to. Overall, this has felt incredibly misleading and stressful. I strongly recommend others proceed with caution
By Sarah H.
Response from Actora· Oct 12, 2026
Hi Sarah, I'm sorry this has been stressful, and thank you for laying it out so clearly. The refill option is the one with 25% off on the product page, next to one-time purchase, and it appears again at checkout. It's cancelled in the account at actora.shop/account using the email from checkout, and requests by email are picked up at [email protected]. Write to us there with your order number and we'll make sure it's closed and go through any charge that came after.



