activeandfit.comReviews of activeandfit.com

The whole point of having active & fit was to have multiple memberships for one low price, now I only get $5 off each additional membership I want? I looked at Aadaptiv through BC/BS, and it's $39.95 for the standard memberships. If Aadptiv wants to pick up business, they should offer for us to hop to them! I feel like this is going to destroy their customer base and everyone is just going to cancel and get a basic membership right through their main gym. For example, my main gym is crunch fitness, I can get their basic membership for $10 a month and a $50 annual fee. Obviously if you really want to go to multiple different gyms this isn't going to work, but say you want to go to crunch, planet fitness and maybe a local gym that was on the plan. You're now paying $28 for crunch, $19.99 for planet fitness ($24.99 - $5) and maybe $20 for a local gym, totaling $67.99 a month. That's an insane increase.

I wish I could give this negative stars! Huge waste of money and time. I have two fitness centers I use - a traditional gym and a barre studio. My gym told me sometimes insurance covers gym memberships so I looked into it and mine did. Active & Fit Direct. When signing up, I saw that my barre studio was also listed and I could save ~$20/month on that membership, so I added it. But after signing up I learned that my barre studio had already dropped the program and it would only work for another few months. If I cancelled my regular membership I would lose my pricing and end up paying more after Active & Fit expired. It only ended up saving me ~$10 on my gym because although my son was covered under the same insurance, he didn't qualify for A&FD. Without the family membership, there wasn't much savings. When I tried to reach A&FD for a refund on the barre membership, I couldn't log in and there was a bug with the chat. When I finally reached them a month later, they had already processes another payment even though I paid 3 months in advance and they refused a refund because I was outside of my refund period. I've now paid double for my barre membership for 4 months. Horrible experience.

Do not give this company your money. If your employer contracts with this company, urge them to stop and to use another vendor. Worst customer service I’ve ever experienced. Hold times are an hour plus to speak to someone. They made a change to only allow one gym now instead of many. They charge you in advance and it’s impossible to cancel. This comapny will be out of business within a year, no doubt.

I havebeen using this program since Oct of last year an it was great at the start. I had three gym memberships for $28 per month. It was very convenient. They recently changed their rules so that you can only have 1 membership for the monthly rate and any additional gyms you get a $5 discount on the monthly fee. They advertise a well-being coach but after trying to call, email, and chat I have not been able to schedule a session. The customer service is really unhelpful and I have been on hold now for 20+ mins hoping to speak to someone. I'll be cancelling my membership.

Worst customer service I have ever experienced. The bot was unable to help and ended our calls and conversation. I was on hold for two hours when their work day ended last week (7/5). The mission continues this week (7/8). On hold for 33 mins and counting...

Horrible service! They were really good a few months ago, offering access to multiple gyms. However, they now limit you to only one gym per month, and the price they offer is a lot more than what it would cost to just get membership with the gym. I called to cancel my membership but was never able to get through to an agent. I tried their chat function online and it's just a bot - you can't speak to anyone in their customer service team. I someone got charged for 2 months in advance and have been trying to request a refund. I sent them an email and am hoping that works. Stay away!

Don't waste your money. Big scam

It used to be worth it when you could choose many gyms to workout at. They then increased the price, and I was okay with that. Now you are locked to one gym. What’s the point of this membership now? It’s more expensive than most of the gym memberships cost now, plus you don’t get guest privileges. What a shame.