Act! LLCReviews of act.com

It wasn't for us, but I'm so thankful they worked with us through it!

Have recently upgraded to ACT CLOUD based and have not been able to link Outlook emails to database automatically and tech support not having much success in assiting with issue :(

We recently went over to the cloud version from the 'on premise' version & I am pleasantly surprised how flexible & responsive it is. Overall a very easy transfer, thanks to act! customer service. Thank you!

There is so much potential in the cloud based version, and it is without doubt far easier than having to install updates across our entire network. But blimey, there are so many parts that just do not work properly. Some features perform worse than they do on the desktop version, and others are simply missing altogether. To be fair, the support team are genuinely helpful when you speak with them, but the sales side of things lets it down. They make promises that the support and development teams cannot deliver on, and without any proper system for logging and tracking support tickets, the whole experience starts to fall apart.

We have used ACT so long, we are reluctant to jump at this point to another CRM. Our endless problem for years is that ACT will stay integrated with Outlook and it fails weekly. Outlook tosses ACT out for being to slow. It has been a nightmare. Thousands of contact data point lost because ACT does not warn us when it goes offline...We have reset it a thousand times and someone in India tells us every damn year that "they are working on it." Whateveer

Ive been using Act for 20 years and just recently I had some glitches with the software. However, I was impressed by tech consultant Josh who responded quickly and got me back on track. I use the desktop and online version which sync seamlessly and keep me in touch with customers while on the go. Thanks Josh!

I've used ACT for over 15 years and spent 14 of them not only happy, but referred them to everyone I know. Well, 2025 ended that. Since I renewed in early 2025 the ACT/Outlook relationship makes dems and replubicans seem like loving siblings. Right now ACT will not sync with Outlook at all. They have 3 "escalated tickets" on my account with none resolved. The are aware that they are crippling my business and still no results.

I used to use Act 3.0, 4.0, 5.0, and 6.0 when it was a cd rom. It worked wonderfully and I never had a problem with it. A couple of months ago I purchased the on-line version and it has been a complete waste of time. It has not successuly imported spreadsheets of my prospects or completed group emails. Avoid this version of Act!. It is very different than what it used to be.