Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
436 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!
Acratech (acratech.net) has 436 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 403 reviews with 5 stars · Clear filters
Perfectly engineered for the discerning photographer who values quality and precision.
By Adnan M.
Response from Acratech· Mar 28, 2024
Thank you for the review. We do our best to make products that we would want to buy. Many thanks from all of us at Acratech
Great communication and fast shipping!
By Nancy S.
Response from Acratech· Mar 28, 2024
Many thanks for the 5-star review. You are a 5-star customer!
I own two of your wrenches ,which Iwas told are no longer made. These are works of art in my opinion . Ineeded a foot for the sonya7r3a with grip and you guys had one . It fits perfect, although not as beautiful as the wrench .it is made the same ,it exudes quality.Very satisfied.Thank you.
By frank
Response from Acratech· Mar 28, 2024
Thank you so much for taking the time to leave us a review. The wrenches are awesome. The costs of the materials went up too much and it pushed the end cost higher than they already were. If anything changes we can always bring them back at a later date. Thanks again from all of us at Acratech!
A truly excellent product, with fast and easy ordering and shipping.
By David
Response from Acratech· Mar 28, 2024
We appreciate the 5-star review! Thanks from all of us at Acratech
Professional and caring, they called me shortly after my order to explain the certain item was out of stock and waved the shipping cost for my other items. Now days it is rare to see the level of customer service, I will being ordering with them again.
By Jeff L.
Response from Acratech· Mar 28, 2024
Our sincere thanks for recognizing our commitment to customer service. We have an automated system but still take the time to review all orders to help prevent any mishaps. Sincerely, Acratech
Brilliant service as always and the pano head was exactly as described. Products are always really well built and work as described. You know that whatever you buy will be excellent, go the distance, and you are paying for long lasting quality. Shipping was faster that expected and everything is very well packed.
By Dianne
Response from Acratech· Mar 28, 2024
Thank you for being a loyal customer and thank you for choosing Acratech!
Great product & great service.
By Ed G.
Response from Acratech· Mar 28, 2024
Thank you kindly from all of us at Acratech!
Blown away by the quality of these items!
By Monique L.
Response from Acratech· Mar 28, 2024
Our sincere thanks for the review, from all of us at Acratech.
