Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
512 reviews
acmejoy.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AcmeJoy is a seductive toy store run by a group of folks who wish to expand their sexual horizons. We want to help individuals identify and liberate their sexual urges in a healthy way because many people don't have a good understanding of sex. We want everyone to be honest with themselves and accept who they are.Acmejoy provides high-quality vibrators, masturbation cups, and anal toys, among other things. Fast and discreet delivery, as well as free standard shipping on orders of $69 or more.Welcome to take a look around our enticing store!
acmejoy.com (acmejoy.com) has 512 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
512 approved reviews, newest moderated first
This company has great customer service! And the electric vibrating penis pump is next level. It gets my penis big and hard, and includes a nice surprise at the end. I strongly recommend this product and this company!
By Tyler S.
Received my products quickley. Had a issue with one of them not working after a couple months. There was a delay with customer service, but they did finally respond and took care of my issues.
By Dave
Aggiornamento del 24/03/2023 con 5 stelle invece di una. Prodotto difettoso sostituito in pochi giorni. E' intervenuta direttamente la Direzione della ACME rimediando ampiamente, anche con un piccolo omaggio, al mancato riconoscimento della garanzia. Credo che l'iniziale comportamento scorretto sia da addebitare solo alla Sede Italiana della ACME o solo al Customercare che risponde ai Clienti Italiani. Sono contento per me perché mi hanno sostituito un prodotto che non funzionava più dopo meno di 4 mesi e sono contento per loro perché posso scrivere questo aggiornamento assolutamente positivo al mio precedente feedback molto negativo. Ero veramente molto contento del prodotto, almeno finchè ha funzionato, quindi ringrazio ACMEJOY per avermelo sostituito e per la grande serietà dimostrata. DISONESTI!!! Acquistato a caro prezzo prodotto scadente. Dopo 3 mesi non si caricava più la batteria ma non mi hanno riconosciuto la garanzia con una scusa: l'ho usato troppo!!! Visto che si trattava di un masturbatore e che ho 67 anni vi lascio immaginare!!! Anche ad una volta al giorno fanno 100 ricariche quando le batterie ricaricabili devono poter essere ricaricate almeno 500 volte (ma in genere sono 1.000) che fanno da 16 a 32 mesi di funzionamento. DISONESTI!!!
By Roberto
Response from acmejoy.com· Mar 17, 2023
Dear friend, We are really sorry for the problem that you have encountered. But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
Haven't been able to use yet. When opening box, dropped battery 1100mah 3.7v and haven't found and can't find in local battery stores. Could you help me. Want to play with wife.
By Charles M.
Response from acmejoy.com· Mar 9, 2023
Dear friend, We are really sorry for the problem that you have encountered. But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
The lube and toy I bought were perfect , will be ordering more items soon (:
By Samuel C.
The product hasn’t yet arrived but the team is quick to respond.
By Ray
Had to do this to get my package redelivered because they screwed up the address info the first time.
By Kiritoast
Have not received my items yet. They where returned to them. Customer service is working on getting my items to me.
By ALEX O.
