You sent me the wrong interchangeable…
You sent me the wrong interchangeable seat. I notified you and received an apology but no way to send the incorrect seat back and obtain a refund. Bad service.
By Brian Q.
Response from Achairgo· May 20, 2026
Hello Brian, We’ve seen your feedback on Trustpilot and would like to confirm the details of your order with you.We sincerely apologise that order #AO2757 did not fully meet your expectations, and we take your experience very seriously. Regarding your recent sling order (#AO2879), our records show that the product included in this order is a "Soft Cushion With Hole". It was delivered on May 17, 2026 (tracking status: Out for delivery). As for your previous solid cushion order (#AO2757), our shipping record confirms that the product delivered was a "Solid Cushion". To better understand your needs, could you please confirm which type of accessory you were expecting? If you feel that the solid cushion from order #AO2757 does not meet your requirements or you do not wish to keep it, we can arrange a return for you. Please let us know your decision at your earliest convenience, and we will assist you promptly. Thank you again for your understanding and support. We apologise for any inconvenience caused and will do our best to resolve this matter properly. Looking forward to your reply. Best regards, Hebe Achairgo Support Team