Ace HardwareReviews of acehardware.com

Paid $38 for express shipping which was suppose to arrive Tuesday. They didn’t bother to ship till 2 days after I ordered.. they shipped it the day it was suppose to arrive. Needed the item before the hurricane hits and now it’s too late. Don’t waste your money on this site.

I went to the Ace Hardware on W Grant road this morning, and arrived early. They did not open till 8am., so I went to get breakfast while waiting for them to open. I came back and at 8:00am I got out of my car and walked up to the door, but they were not open yet, so I hung around for a few minutes then I knocked on the door and someone inside knocked back, but did not open the door. I left and went to another Ace, because they are many in Tucson. I will never spend another dime in the Ace at 1899 W Grant Rd, Tucson, AZ 85745. I called ask to speak to the manager to find out why I was treated so badly, and I spoke with some guy named Gary, I explained that I was at store and at 8:02 I knocked on the door and a smart axx knocked back. He told me he knocked on the door but it was not a knock back and that the store opened at 7:59 and when I said, no you were not open at 7:59, he hung up on me. Wow this store really don't want people to spend money there. I will gladly grant them that wish.

I bought two motor vehicle transponder keys online ( the least expensive place to find these keys). I brought the keys over to a local Ace Hardware in South Florida where I live. The manager told me the keys must be bought at Ace to cut them. Out of curiosity I asked the manager," how much$". The price is $100 per key ($99.99), he told me after taking 2 minutes to check his computer.. I walked out laughing, went to the local lock smith who cut two keys for $4. Then it was a simple programing procedure that I searched on the Internet, putting in the year, make, and model of the car to learn the programming procedure. It was a simple DIY project that saved me $196.

Ace did a deal online for the Milwaukee M18 cordless vacuum. Buy the vacuum and get a free 5 amp hour battery. I placed the order on September 16th. They canceled my order on September 23rd with no explanation of why. Called Ace they told me the batteries are out of stock. They are still advertising the deal 5 days later.

I bought some outdoor chairs and kept them in a shaded area during the summer. Despite not being in direct sunlight, they were completely ruined by the high temperatures outside. Even though they are still under the warranty period, ACE decided not to respond, claiming I should have bought a cover for each chair. No one informed me of this at the store, nor was it included in the instructions when I purchased them. They were sold for outdoor use! This makes no sense.

What a disappointment. Ace Hardware used to be a name you could trust. I took a chance on them for old time's sake and they failed me. Never again. The item I wanted wasn't in my local store but it was in stock at other locations 10 plus miles away. They said they could deliver it for free to the store near me. I paid for it online on a Tuesday morning. I needed the item that following Saturday. I figured that would be no issue. I also joined their website so I could be notified easily. On Friday I logged in to my account and it said I had made no orders. I called the customer service number and kept getting transferred to line that would disconnect me, so I called my local store. The manager said he found my order and they were suppose to receive it that Tuesday. I ask him to cancel the order but he said he couldn't. So I started calling the customer service line again.After several tries I eventually reached an overseas agent. He said it was in transit and couldn't be canceled until it reached the store. A refund couldn't be processed until it was cancelled by the store. He added it would take 7 to 10 days after that to get my funds back on my card. I wasn't very happy about that but what really made me mad was when I got a notification from my card that the payment wasn't processed until after I spoke to their customer service agent. Ace Hardware, a once great company is dead and gone. All that remains is a hungry ghost of it's former self, too desperate to trust.

Never under any circumstances purchase anything from this corporation's website. I bought a Toro Mower a week ago (order #497679929) and, according to the information on their website, it was supposed to arrive at the local store on Friday. When I called the local store, they said they had no information and the truck with equipment sent from the warehouse was expected on Saturday. On Saturday, my order was not in the truck, and the local store said they knew nothing and couldn't help me. I called website customer service and was surprised to learn that they hadn't even attempted to ship my order and didn't know why this was happening. After my request to connect me with a supervisor, I waited 15 minutes only to find out that there are no supervisors on Saturdays. I have never in my life encountered a more inadequate and unreliable interface than this company's. The site doesn't load, there are endless errors, and it took 30-40 minutes just to place any order. Customer support has no idea about orders and can't even provide current information, let alone address more serious issues. The existing model of relationships with independent stores is obviously unsustainable, and I wouldn't be surprised if they go bankrupt. At the very least, the huge number of people complaining about their work even here will be spared from problems with a corporation that doesn't value its customers.

Ordered an item I really really needed for delivery to a store as I figure this would be the most reliable and they gave me a delivery date to the store and when that date came I found out that they had never even shipped it. Customer service was clunky about answering questions. Their logistics on ordering online is poor and unreliable. At the end of the call I told the agent I was very frustrated that I placed an order for delivery and you all didn't ship it and she had the neve to gas light me and tell me "that isn't true". This is the end of every shopping at any ACE. Your customer service hurts your local stores.