Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
431 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ace is the place for helpful advice and quality products including paint, lawn & garden, outdoor living, hardware, plumbing, electrical and more
Ace Hardware (acehardware.com) has 431 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 22 reviews with 4 stars · Clear filters
Very good store in Tempe, AZ! We live in California, but we shop at Ace Hardware in Tempe, AZ, where we have several rentals. I have found Ace Hardware to be very good. They almost always have what I need, and their employees are very helpful when I need help.
By Annalynn C.
We love Ace Hardware. You can always count on them to have exactly what you need. My only minor complain is the location in Solvang, CA has a very difficult parking lot to access. Especially when there's a festival or some type of gathering. Otherwise, they are very helpful!
By Cathy C.
I recently sent my husband to pick up paint for our deck. Long story short. He got the color completely wrong. Took the paint to store #15318 in Hendersonville NC. I was so impressed with David Richards patience & effort to help me. We got very close to THE color. Thanks to your great staff, your store has brand new & loyal customers in our family! Best regards, Mrs. H. Singleton
By Hydee S.
Bell Ace Hardware in Trexlertown has the best customer service of any place the Lehigh Valley, PA. I am not 10 feet into the store and someone greets me. By the time that I make it to the section that I am looking for a needed item, I am asked if I need help from at least 2 other employees. They are helpful and knowledgeable. I would give them a 5 except that they often make it a point to put me aside and ring other customers when an advertised price does not ring up as advertised. It usually ends up in the very small print that the sale was not buy one get one free, but buy one get some completely different and insignificant item free; which is the Ace chain's fault. I will continue to shop there just the same.
By Michael
Had a pretty solid experience here yesterday (store in South Beach). First time buying anything of this sort (a door knob) and didn't know what I didn't know about 'em until a guy (forget his name) offered to help and walked me through my options. Different types for different needs, which one is easy to break into with a credit card vs which one is more secure. I love learning and feeling self-sufficient, so I'm happy to be walked through options in a non-condescending way so I can make educated decisions. highly recommended.
By Stella J.
the paint i bought from your store in colorado really livened up my kitchen!!! although the smell gave me bad headaches for days but the paint is great
By Sheila K.
