AceflareaccountReviews of aceflareaccount.com

Ripping Folks Off High Fees Customer Service needs a Overhaul and the Government needs to Audit this Corporation they are getting Rich on their Customers

This is the 3rd time in 3.5 years that my card just suddenly stops working. I call they tell me there were too many attempts of the PIN even though the card stopped working prior to those attempts. They claimed to fix it & the next day Im back getting a new card that they are charging me for. How am I responsible for paying when my card stopped working (as credit) prior to any attempts made as a debit card. So they refused to wave the fees & I canceled my old card & got a temporary card until my new card arrives in the mail. That generated an email that said I had reported my card lost or stolen of which I did neither. So not only did they charge me all 3x their card stopped functioning, but they created a false message by saying I reported it lost or stolen. I'm closing my account & going to my bank to have my checks automatically deposited. I'm done with all of the complications & ridiculous fees they force you to pay although the issue was on their end, their fault. I never leave reviews anywhere, but this has become absurd. I'm finished paying for your card issues. Imagine how much money they make doing this to people.

They randomly sign you up for overdraft fees. Then charged me 20$ for every 1.60. totalling 180$ for a couple of 1.60$ or under 5$ charges is ridiculous. I'm closing the account. Wish I could give 0 stars! These people need to be sued for fraud.

Truly a God awful nightmare! I can't even change my disabled friends account that was being robbed each month, his entire monthly disability check. Every single time we try to use his card, it's mistakenly considered fraud and we have to get another card. I don't recommend usimg the Ace Flare card or account.

LOCKED MY ACCOUNT AND IM GOING THROUGH HELL TRYING TO GET MY MONEY DO NOTTTTTTTTT BANK WITH THEM !!!!

I had an extremely concerning experience with this company’s customer service and card management practices. Agents restricted my card and reported it lost or stolen without my consent, despite repeated instructions not to deactivate the card and clarification that the card in question was not the one I was calling about. Additionally, a replacement card was issued and mailed without my authorization or confirmation of the shipping address. When I requested the address used, the representatives refused to provide that information while still demanding account verification, which is unacceptable from a security and transparency standpoint. Customer service was consistently difficult and unprofessional. Calls were disconnected when requesting a supervisor, agents falsely claimed to be transferring calls, and issues required multiple calls over 6x and long wait times to resolve if lucky. In some cases, I was placed on extended holds more than 3x or unable to reach an agent after requesting management assistance. Overall, I strongly caution others to be aware of these practices, as they pose serious risks to account access, card security, stress, no accessibility help m, no listen skills and customer trust.

Stay away from this fraudulent D - worst unethical group of “Boiler Room” who are frauding us consumers with their worthless products and complete” scam speech” of empty promises and lies and once we fell for it, they disappeared and it’s impossible to talk to any live person at all !!!!!they give you emails if “you need to reach them…” , yeah right?!?! good luck with that as they mostly “ “Fly- by - Night operations “with a one-way communication meaning if we send an email , they will answer us back like “ we are sorry but we cannot identify you, therefore we are sorry, but your account is suspended !!!!after we load thousands and thousands of dollars on there prepaid bogus Flare account debit prepaid Visa card…..the worst , worst , worst , worst , company there is !!!! They will nake promises and lies to us so we join there scammed scheme and BOOM !! Good luck!!!!! your money will be gone!!!! just like the company and their dishonest staffs who are NOT in USA which is another issue because it’s almost like they Flare want them not to speak English or speak barely so they can lose us really rapidly to their scheme and their plots there all about. I will to go to every single entity that I can , to let people know about this company, they put me through hell and I almost ended up at the ER because I thought I lost the thousands of dollars that I load on their cards (and in four days) only, they was telling me that they couldn’t talk to me because they could identify me after I cashed a multiple thousands of dollar check ….not to mention that I sent about 15 proof of documentations that they requested from me , and every single piece of documentation that I provided to them was absolutely above and beyond recommended. There was all written on their email. It was like perfect. I don’t think nobody ever submitted so many documents and every single one of them that I provided, I receive an email , that I could not reply to ever or call anybody whatsoever either stating” we are sorry, but we cannot identify you , so we are suspending your cards?!??These people must to be stopped immediately before something real bad happened like; I feel bad for the young people or the elderly , they have no chance at all !!!!! because it took me like hours and hours and hours of digging on the internet and read fine prints pages and pages of contracts to found a loophole somewhere and fall into the cracks to get a little tiny Hope , that I could reach somebody not from flare but from visa or ace check cashing and thank God for that wonderful corporate lady named Joanna because she saved my money and my heart and my sanity for sure ; without her , I would have been completely destitute !!!!please pass the word , because I know that I will. Please do not get involved with them or you will not get your money back. I’m telling you ; I got a miracle from God as I was on my knees and completely in a state of shock and despair and , I don’t want nobody to experience what I felt that day . It’s the worst feeling there is when you put your money in the cards and then all of a sudden, in less then four days , you cannot access to your money and that’s all you have in your life. What a heart attack waiting to happen. I tell you , thank you God that it’s over and I’m good , hallelujah.

Michael from customer service has great skill patience an constit with emails an deserves a raise