Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
296 reviews
Accurate Mortgage GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Accurate Mortgage Group, a division of Acopia LLC, is a locally owned and operated mortgage lender in Middle Tennessee. NMLS# 4664
Accurate Mortgage Group (accuratemtg.com) has 296 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
296 approved reviews, newest moderated first
I have used Accurate Mortgage a couple of times now. Mary Kathleen Littleton is a pleasure to work with. Communication is great as well as follow up. I would recommend her to anyone!
By LA S.
Response from Accurate Mortgage Group· Sep 29, 2020
Thank you for your review, recommendation and your business, LA!
We could not have asked to be treated any better by Serena. She was absolutely wonderful at communication and her customer service is excellent!
By Anna W.
Response from Accurate Mortgage Group· Sep 28, 2020
Your review is much appreciated, Anna, and we thank you for allowing us to assist you through your mortgage process!
Accurate mortgage are friendly, professional and very helpful throughout the process! I can't imagine doing business with anyone else! They are awesome!!!!
By Dondi G.
Response from Accurate Mortgage Group· Sep 28, 2020
Dondi, we're so glad to hear that you had a good experience. Thank you for your business!
My experience with Accurate Mortgage Group has been wonderful. They kept me up to date on everything and even accommodated me by sending someone to me when i was unable to travel to them. I highly recommend them and Janet Yanez was amazing through the whole process and answered all questions and explained everything until I understood it.
By Virginia
Response from Accurate Mortgage Group· Sep 22, 2020
We strive every day to provide the best customer service possible and we're happy we could do that for you, Virginia. Thank you for choosing Accurate Mortgage Group!
Our loan application and approval was handled very professionally from the initial contact to closing. I highly recommend Accurate Mortgage for all your mortgage needs.
By David A.
Response from Accurate Mortgage Group· Sep 22, 2020
We are so appreciative of your kind words, David. Thank you for your business and your endorsement!
Start to finish on our refi was very smooth and very well communicated by the Accurate Mortgage team. This is our third time to use Accurate Mortgage and will most likely not be the last. Thanks again to Dawn and Jodie!
By Kenneth B.
Response from Accurate Mortgage Group· Sep 22, 2020
Kenneth, we were delighted to be there for you once again. Thank you for your continued business and for taking the time to leave a review!
For the most part, everything was great. However, a phone call to let a person know you are sending something by email would be a great help. I myself check my email first thing in the morning and do not check it again until the next day. Also, your emails should show that they are coming from accurate not someones name you have never heard of. Because of this I deleted important information and delayed my closing.
By Joanne H.
Response from Accurate Mortgage Group· Sep 17, 2020
Thank you for the constructive feedback, Joanne. We will make sure it's received by the team you worked with. And, thank you for choosing Accurate Mortgage Group for your refinance. We appreciate your business and your review!
Finally closed on loan today but beware of doing this at the Smyrna office. They do not believe in masks and Covid-19. No one was wearing a mask and got comments from the loan officer basically telling me I didn't need to wear one. It was the most uncomfortable experience me and my wife have ever been through. I will never deal with this company again and if me or my family get compromised because of these ignorant individuals I will see them in court. Looks like all you are is a number to them to make money off of and they do not care about your personal health.
By Russ R.
Response from Accurate Mortgage Group· Sep 16, 2020
Russ, thank you for providing more information so we could identify you as one of our clients. As a follow-up to the recent conversation you had with our president regarding your concerns, we'd like to publicly apologize for the issues you encountered with your loan team. If management would have been made aware of the issues sooner, please know that we would have addressed the problem at that time in order to ensure your experience at least ended on a positive note. We regret that this didn't happen and are putting corrective measures into place to try to prevent these things from happening again. Please know that this is not a typical experience for our customers. We appreciate your willingness to discuss the matter with us, we thank you for business and we strive to do better going forward. We wish you and your family only the best.
