AccuPOSReviews of accupos.com

Poor integration with Sage 50 We switched to AccuPOS mainly because it would integrate with our Sage 50 accounting. Also because of a couple features such as specifying a random UPC format with 5 digit PLU number. However, after 2 years we have switched away from it. Here are the main issues we faced: Daily usage in making sales: 1. AccuPOS is slow in almost every step. The time from scanning one or many items, until the total is calculated, is over a second, maybe 2, but long enough the clerks needed to habitually pause before announcing the total sale. Very counter-intuitive for a Point of SALE. 2. Another problem that this slowness caused was immediately after entering an item, if you tapped on the quantity or price to customize it, AccuPOS would look like it's ready for you to key in, but then would blink away to the normal screen again. Only when you either waited long enough, or tapped it again, could you change the price or quantity. Again, not useless, but very very counter-intuitive for a place where you are regularly making SALES, in as fast a time as possible. 3. Printing barcode labels takes 3rd party software, and a complicated procedure to use. Using Accounting Integration 1. AccuPOS can import the items/inventory from Sage 50. But it barely works. And it didn't save us any time in price updates, etc. 2. AccuPOS can import the customers from Sage 50. But it does not import the customer's discount info, etc. 3. AccuPOS can export to Sage 50 any customer account payments. But this still does not eliminate a Receipt transaction in Sage 50 to apply the payment. Not really any fault of AccuPOS, but we thought we would be saving time, and not so. 4. AccuPOS messed up a bunch of our account payments, by a bug in the integration software that didn't specify a date with the account payment. 5. AccuPOS can export the sales to Sage 50. But this doesn't always work. The integration software will fail randomly, and when you catch on you have to tediously re-export all the sales that got missed. Then when it does work, we caught on after about a year with AP that it is wrecking our Sage 50 database. The Credits and Debits on the database are no longer equal, and they get further apart with every single sales import. No amount of coaching could persuade AccuPOS to fix it, and I still feel frustrated, because we paid AccuPOS something like $120/month, and will likely have to pay Sage 50 to fix our books now. In short, my overall review of the company and its software development team and methods, is both outdated, and lazy. Often was hard to talk to a tech member. And when you did, you were lucky to get one that understood the software enough to help with it. Various designs in the software are counter-intuitive, even if they might be easy to learn, they require some inefficient steps to use. They totally revamped the software last year, and most of the changes made it a little harder to use. Incredible, but honestly true. I hope someone considering AccuPOS, especially to integrate with Sage 50, takes a warning, and pays attention to details that will become important later. Thank you for allowing me to express my honest story.

My most recent experience was an appointment made with Mike R in an effort to resolve an ongoing issue we were having with our register scanners. This last experience with Mike, was a very pleasant one - He was very helpful, patient, and knowledgeable. He left me with his e-mail, and encouraged me to reach out if we experienced any other issues or had questions. Bravo to Mike R for doing his job effectively and respectfully. The reason for my 3 star review is surrounding the extended hold times we continually have to experience when calling to get help; As well as previous experiences with other representatives who were clearly not qualified to handle the job. One experience, was with a gentleman who was inaudible and mumbling, and proceeded to give me attitude when I kept asking him to repeat himself... Though he did end up putting me in contact with someone who could help me further, I was surprised by his complete lack of customer service. Another experience in particular i'd like to share: Over a busy holiday weekend, our system stopped working properly, including our in-counter scanner/scales... After being on hold for 45+ minutes, I finally got a hold of someone who was able to provide little to no information and help. He was unable to answer simple questions regarding our account, and then went on to explain that he was sick and was the only person on call all weekend - This level of customer service is unacceptable, especially on a busy holiday weekend when we are busiest. Considering how busy our store has become, and continues to grow, we are seriously considering switching programs as it seems we may be outgrowing what Accupos is capable of providing - only time will tell.

We have had a lot of calls in to AccuPOS within the last 2 months, as we have been experiencing a lot of problems with our taxes not calculating and the pricing not populating or sub totals, as of last week, we have had over 19 calls to AccuPOS and most times we have had numerous customer service reps as they are not always the same ones. We can say for the most part that most of them were pleasant to deal with, but we have had a few of them that were not very pleasant to deal with. We would like to know why the problem is only a quick fix, as it keeps happening on a daily basis, but all they can offer us as an explanation is that they keep telling us it's either our internet or quickbooks online " that it is not a problem with AccuPOS. Also we would like for someone to contact us as we would like some training on the system. If Wendy Silliker is not available please leave a message 506-538-7336. Thank you

The customers service reps aren't the greatest. A few are friendly, knowledgeable, and patient. While others are rude and don't know what they are doing.

My business is very dependent on phone orders and the wait time for help today on the phone was over 45 min, then another 1/2 hour at least with the technician

Tech support is amazing!! They are always available when we need help. However I can not rate at full stars because the system that was sent to us is not the one we originally ordered so some features we were looking to incorporate using their system we are unable to use due to a lack of memory in the harddrive that was sent. Only after using it for three months they already want us to upgrade to a newer one to allow the features we originally ordered for in the first place.

Although the support person was friendly and pleasant and tried a few things to fix my problem, my problem was not fixed and the work-arounds suggested by him were not practical. This program is more complex than our business requires. I will be sharing my suggestions with Accupos and hopefully the program will become more versatile to a number of business models.

AccuPOS is ok … gets the basics done … very little communication … we never know when updates are ready … they don't really communicate other useful information … their technical support is usually good ...