Accredited Appliance of Arizona, LLCReviews of accreditedappliance.com

Response from Accredited Appliance of Arizona, LLC· Dec 28, 2021

Hi Stan, Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in AZ. From Our Family To Yours, The Accredited Appliance of Arizona Team

Response from Accredited Appliance of Arizona, LLC· Nov 2, 2021

Hi Aelemo, Thank you for your 5-star review of our appliance repair service with our technician, Drew. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in Scottsdale, AZ. From Our Family To Yours, The Accredited Appliance of Arizona Team

Response from Accredited Appliance of Arizona, LLC· Nov 2, 2021

Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service. From Our Family To Yours, The Accredited Appliance of Arizona Team

Response from Accredited Appliance of Arizona, LLC· Dec 9, 2020

Hi David, I am the manager here at the company. I just spoke with you on the phone. I listened to the recorded call and spoke with the CSR, I am aware of the situation. I would happy to share the recordings of the calls with you as well. There are a few things that I addressed with you on the phone today: The CSR did not hang up the phone on you, the phone was disconnected. We are not sure why this happened. I did promptly call you back to discuss the situation and to clarify any misunderstandings. You called back and thought it was the voicemail and hung up on us, even though it was during our automated call recording message. Our CSR is accurate in stating that we don't do quotes over the phone. The reason that we don't do that is that the technician has to physically diagnose the unit in person with his testing equipment, there is no way for us to do this over the phone. You wanted part availability based on the part numbers that you thought were needed on the unit. I offered the local parts vendor's information to you so that you could access this information. You refused to take the information. When a customer claims to know exactly what is going on with a unit, it is our company policy to confirm the diagnosis by having our technician physically diagnose the unit so that way we are not ordering parts or confirming a repair that may or may not be needed. We are not denying or discounting your intelligence by wanting to confirm the issue of the unit by diagnosing it with our own technician. Repairing the unit is always our goal! No need to worry about a service call fee if repairing the unit is your goal as well, seeing as the service call fee is waived with every repair. The way that you and your wife spoke to our CSR and me was unacceptable. At the end of our phone call, I stated that it is in our best interest to split ways and not do business together. You agreed.