Account MypaymentvaultReviews of account.mypaymentvault.com

They literally are just thieves. I had a prepaid virtyal mastercard, used it in Morrisons...Card got blocked. Got onto customer support, they said the card has been blocked because the details were entered incorrectly. Quick question...If the card details were entered incorrectly then how would you know this was the card that needed to be blocked?.... Absolute joke

Useless support, transactions don't work and they can't even understand what customer is saying

This platform is horrible! We enter our data, send our documents, they take a long time to respond and they always find a way to not approve it! It's a disappointment, I've already advised against using the survey platform due to the number of dissatisfied people.

I can't put 0 stars. They deserve 0. They don't have customer service they can hold your money and the "process can take 30 days" just because. Please, don't use it.

Their virtual Mastercards don't work. Every time I try to make a purchase it keeps getting rejected due to a random error! Can't transfer the money and can't use the card. It's a scam.

Absolute disaster. Support is absolutely stupid and inadequate people. They demand documents that they have no right to demand, they answer requests and questions without even reading them. One answer contradicts another and the truth cannot be found. This is simply a waste of money, time and nerves.

I had a virtual card which I have tried to use through amazon. For 2 days I have tried to use to card and it's rejected it die to CVV error. Twice I have gone to live chat and told the same thing.. Cats blocked, wait 24 hours.. Utter crap, clearly just a scam to take your money from your cards!

Scam alert! In the beginning everything works fine and you can use and reload the card normally. But after some days, when you are going to do new transactions/reloads, the website throws some random error ("There are no redemption options available in your country.") and you can't use the money or get it back. I have tried to contact support several times, and no one is able to at least give a support ticket ID or something real to keep track of the issue. They simply don't solve it and they don't care. You just lose your money. I have an account with a Virtual Reloadable Card, which I have already used many times, reloaded many times. The problem is with my last 2 reloads that simply did not happen, returning the error "There are no redemption options available in your country.". Until now, support recommended me logging out from the account, clearing cache, incognito mode, chrome browser, using the manual "Add Payment" option. I have tried all of these attempts, but with no success. The same error message appears every time. I ask support constantly for updates and they can't tell me what is going on or when it is going to be fixed. They keep postponing the "fix" but it seems the ticket does not even exist. It has been 19 days from now and I STILL CAN'T USE MY MONEY or GET IT BACK. UPDATE: today is June 24th. Problem started May 4th. I have contacted like everyone from this support channel. It is indeed a scam. Here are the responses: Kiara (26/05) "I will escalate this to my team, you will be able to load your card in 2-3 business days." Elaine (29/05) "I do apologize for any inconveniences and the delay in response to any updates regarding this situation. I will escalate this issue again for you and kindly check back in 2-3 days" Catalina (29/05) *Just closed the chat* Evelyn (29/05) "I see here that you have contacted us several times today. rest assure that the case was escalated for you today." Carolina (04/06) "I do apologize for the inconvenience. The case is still under review. I will escalate the case again to check on the status of the previous case." (Jair 16/06) I escalated a case for further updates on this, and I should be providing an update within the next 3-5 business days., I do apologize for the inconvenience.