About ComenityReviews of about.comenity.net

Horrible service. Never send you any emails for confirmation or payment or even close account. VERY VERY high interest rate. They hang up on you as they wish. I paid off and close my account months ago, trash the card and they call me for purchase and interest fee.

THIS BANK IS A SCAM! They post interest after you have your balance paid off without letting you know. Then the interests add up to hurt your credit score. Read all the reviews, AVOID AT ALL COSTS!!!

I should have read the wealth of warnings across the Internet not to deal with this company before I applied for a PayBoo card on the B&H Photo website. I was looking to make a major purchase where I would have saved nearly $200 on taxes. According to the offer for the card, those who signed up would get instant approval, which I am assuming is based on an excellent credit score. My credit score is 830-850. There is no reason I would not get instant approval. I didn't get instant approval and since I needed the computer I was looking to purchase, I ended up having to pay the taxes. That irritated me as I should have been able to instantly use the card and savings that was being offered. A week later I get a letter in the mail asking for additional information. When I called Comenity I had to wait on the phone for a considerable amount of time to get an agent. When I got the agent, I was told that the holdup wasn't due to my credit score but that they just needed additional information for verification. Why on earth the verification process wasn't completed at signup and I didn't get the instant approval that some others received is beyond me. I told Comenity I was no longer interested in their card. You don't offer instant approval and not give it to someone with a credit score like mine. When I needed that offer to be applied to a purchase it wasn't available.

Comenity apparently has 2 different profiles / accounts for me so when I call because the ONLY card I have with them - a store card (Express.com) - won't acknowledge the card as a method of payment because there aren't enough digits in the number NOR an exp date / CVC - NO ONE CAN HELP ME. Every time I call, they tell me I must have MY information wrong (MY current address to which they SENT me a new card), and then we uncover that there are "multiple departments" that have 2 different profiles, etc. I still can't use the card online - it's been about 7 months? I don't have any idea how to rectify this, but I will never knowingly be involved with this bank again. Horrible, uninformed customer service, for the most part, with 1 single exception of a girl who had a suggestion for me because she had a similar personal experience with... another Comenity bank store card. ABSOLUTELY RIDICULOUS

Even though I make monthly payments on my famous foot wear my bill does NOT go down my bill is over 400 and have not spent in months

Horrible. Fees, charges, a headache. Can never log into my acct, always an issue. When I do try to pay, the automated service cuts out after you enter all your info then they try to act like they don’t get payments n charge you late fees. Go with another company if you can!

I’m tired of the harassing phones four to five times a day text messages at ridiculous times of the day I got a card through famous footwear nearly 8 months still have no card not sure of the account number since never got my card I have a balance that I can not pay to I have account number customer service is a joke when your not on hold for hours credit rating has been affected due to their poor ability to do business right calls from Russia makes me wonder why FDA still allows them to operate

This bank is a joke. Called today because I couldn't log in online to reconcile my business account. Was told they were aware people couldn't log in, they have been "working" on it for 2 MONTHS! What actual business has an online problem and can't fix it for 2 God damn months??? They also said they don't have an estimate for it ever getting fixed...anything else we can help you with today? Yeah, finding another company to handle the BJ's credit account.