Scam
I canceled my subscription and they still billing AVOID
By Ahmad
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
83 reviews
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ABCmouse.com (abcmouse.com) has 83 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
83 approved reviews, newest moderated first
I canceled my subscription and they still billing AVOID
By Ahmad
NEVER SIGN UP!! free trial is a LIE! they charged you right away and will not give your money back. They said they dont issue refund. The site is not a user friendly for kids. There are other better site and cheaper. this one is a scammer
By Villie
Avoid!!! signed up for the 30 day free trial yesterday , and it said "don't worry no payment will be taken until the 30days are up". Checked my bank this morning and the have taken 2payments. I have tried to contact them with no success. Really annoyed as wanted to see if it was suitable for my children before I signed up. I have emailed them demanding my money back but waiting to hear back. I have cancelled it through the site but it is saying that the services with remain active until July as I have paid upto them.... Total scam as I made sure to sign up for 30day trial.
By Serena D.
Like others, I have found that money has been deducted from my PayPal account. I am very good at remembering not to be charged for subscriptions. Very odd how it happened. I don't even have children to make use of this. Someone sent me one of those free voucher links and one of the deals was to sign up to this site. I didn't even input my card details, but somehow they have got into my PayPal - without my knowledge. Yes, it is $9.99, but I am irritated by this as it was not stated on the terms and conditions that this money would be deducted. Not happy. Time spent away from doing productive work. P.S. Please check your Facebook page and inbox; I have left you messages there. Please sort this or I will have to refer this to the FTC.
By customer
Fraudulent payment practice , stated free trial yet charged my card straight away, now hassle to get my money back Update: after I sent them email and disputed payment on PayPal, they refunded my money.do not forget to cancel pre approved payment on PayPal with them otherwise they ll take money every month
By Dann
ABC mouse is a fraud. I cancelled my subscription on the app and just notice they have been charging my credit card for 11 months. When I tried to contact them, they gave me three different reasons for this happening but refuses to help me bu quoting fraud. and my only option now is to cancel my credit card! I wish I read the other reviews. Please beware
By Sanja C.
We contacted ABC Mouse last year (2018) because we started getting charged again for an unused account with no notification. ABC Mouse refused to issue a credit and also refused to assist us with logging in so we could delete our data. They did it again this year (2019), the difference being that this time they were fully aware that we did not purchase their service, did not want their service and that we explicitly requested our information be deleted from their database. In the end, given my experience, it's become my opinion that ABC Mouse has adopted fraudulent billing practices. Best advice: do not give this company any personal information.
By Gail T.
Says: free trial, but charged my card straight after registering. Avoid
By Aleksandrs R.