Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,968 reviews
ABC MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,968 approved reviews, newest moderated first
Easy to get my supplies here and the service is great!
By These books make terrific G.
Response from ABC Medical· Nov 10, 2022
Thank you for your being a loyal customer at ABC Medical. We don't take that for granted, and we'll not stop trying to KEEP earning a 5-star review! :)
Initially, I must say that your service has been very satisfactory until the 9/29/22 shipment. I spoke with an ABC representative prior to the shipment and requested a box or two of self-lubricated catheters in addition to the regular ones, so that I could travel more freely on occasion. If I did not express myself clearly. I apologize for that. Do to storage limitations I did not open the box containing this shipment until I exhausted the current supply this am. Upon doing so I discovered that the box contained only self-lubricated catheters. I still prefer the regular catheters for my daily use at home. How can I remedy this situation? Please advise.
By Ronald S.
Response from ABC Medical· Oct 17, 2022
Dear Ronald, Thank you for bringing this to our attention so we can address this. Your total satisfaction with our service and reliable product delivery is our only measure of success. So, we will do whatever is necessary to resolve this issue. I'm going to contact a supervisor to address this quickly. We'll be in touch soon.
There was no title of the experience I(Lawrence's wife and caregiver , Lawrence has parkinson's as well as the urinary problems) was to review. If it was the phone call I received a day ago to order new supplies. I was told If I was taking only part of my regular monthly supply order I could not order any on that phone call. I had to go to your website on the computer to order what I needed. I need to wait for my son to come and help me. Hopefully I won't run out completely before I get some help. What is a 'Trust pilot' ?
By Lawrence 's wife and C.
Response from ABC Medical· Oct 17, 2022
Dear Customer, Thank you for your review, although I am sorry that your experience with us was not what you expected. We definitely want to give you such good, reliable service that you want to give us a 5-star review! :) You and your husband's needs truly are our top priority. I have forwarded your comments above to a supervisor to resolve this situation as quickly as possible. We'll be in touch soon. Lastly, TrustPilot is a public review site where you can leave an honest review of our company that can be viewed publically by current and future customers. So, we take your comments very seriously. We would love to turn your 1-star review into a future 5-star review due to our serving you with legendary customer service and providing reliable product delivery. Thank you for giving us the opportunity to serve you!
Timely reminders, extremely courteous and helpful staff, very prompt delivery! I have been using them for years. Highly recommended!
By Thomas H.
Response from ABC Medical· Nov 10, 2022
Thank you for your very kind comment and excellent rating, Thomas. We are very grateful you allow us to continue serving you. Please let us know if there is anything else we can do to improve our service to you.
ABC Medical Always provides top customer service. They make sure I have my supplies and that I do not run out. They are courteous friendly professional every single time I talk to a representative and I truly am thankful. This is the best company I have dealt with.
By Shanetta T.
Response from ABC Medical· Mar 2, 2023
Dear Shanetta, thank you for your comments and for your 5-star rating!
This company is great, the customer service is fast and know thier products. You can call and ask questions. Very helpful
By Sue S.
Response from ABC Medical· Mar 2, 2023
Dear Sue, thank you for your comments and for your 5-star rating!
Delivery was quick and accurate and within 48 hours!! Thank you!!
By Timothy C.
Response from ABC Medical· Mar 2, 2023
Thank you for taking the time to write your comments and for giving ABC Medical at 5-star rating! We are very grateful!
I have nothing but good to say about service that I received.
By Terry
Response from ABC Medical· Oct 20, 2022
Thank you so much for taking the time to leave ABC Medical an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
