Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
33 reviews
Abby ConnectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Abby Connect is a U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of YOUR team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years. Abby offers virtual receptionists for businesses big and small. Human receptionists are warm and welcoming and trained to represent your business the way you would. Our AI Receptionist is perfect for businesses looking to be more efficient by reducing time spent on the phone.
Abby Connect (abbyconnect.com) has 33 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 27 reviews with 5 stars · Clear filters
Abby customer service staff (Joclyne) is friendly, efficient, and effective. They provide call answering solutions that assist our business regularly, and the reps are upbeat and professional.
By Office A.
I've been an Abby Connect customer for years, they have done a great job with customer service and the overall offering in general. I recently worked with Priscilla and she was excellent.
By Lou R.
We have been through 5 or 6 call answering services over the years, and Abby Connect has been the best by a long shot. I appreciate that they are quick to respond and they've been willing to explore complex technical configurations with me. I've really appreciated our working relationship and highly recommend them to any business looking for high quality phone answering services. Special shout outs to Kat Currah and Priscilla Loza on the Abby Connect team! :-)
By Brandon
We’ve had a great experience with Abby Connect. Their live receptionists are professional, reliable, and make a strong first impression with our clients. A big part of our success has been our dedicated Client Success Manager, Priscilla L., who is responsive and proactive about quality control. Whenever an issue comes up, she helps identify it quickly and works with us to fine-tune the service so our customer experience keeps improving. Highly recommend.
By THE LAW OFFICES OF SHAWN B HAMP P.
Priscilla from Abby Connect did a great job updating our call handling when a staff member left. She quickly assessed prior data and presented a solution to the problem.
By Jennifer
Priscilla Loza was very helpful and very attentive.
By Lori
The firm I work for uses Abby Connect for our overflow and after hours calls. From the very beginning they have been great to work with. My Sr CSM Angelica (Angie) Monterossa is wonderful. She is professional, kind and quick to respond. I value the supportive relationship that we have and would highly recommend them!
By Rebecca
Working with Angelica has been great. She has been on point since she took over our account. Great communication and always there to help when we need it. Thank you so much Angie!!
By Zane F.
