Abba exceeds all expectations
My only interest was to order a new canopy for my umbrella and since the item was discontinued, Abba responded by offering me a choice of a an entire new umbrella, and then they shipped it at no cost!
By Roger D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
355 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Abba Patio, a top designer and manufacturer of high quality gardening products, from patio Umbrellas, Canopies, Awnings to Garden Furniture sets.
Abba Patio (abbapatio.com) has 355 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 251 reviews with 5 stars · Clear filters
My only interest was to order a new canopy for my umbrella and since the item was discontinued, Abba responded by offering me a choice of a an entire new umbrella, and then they shipped it at no cost!
By Roger D.
We received great customer service. All calls and emails were promptly answered. Karla was very helpful and polite. We were actually given a cantilever umbrella free of charge because our canopy tore and they no longer carried it.
By Janice R.
Karla was very helpful and was able to help us get a replacement for the umbrella we love so much. Thank you Karla!!!
By Susan D.
Had a warranty issue and had a great experience dealing with customer service! They promptly resolved my issue with no aggravation. I wish all companies were like this.
By John J.
Very friendly customer service! Accountable business who backs up their products.
By M T.
Your customer service is outstanding. The girls handled everything and made my experience perfect.
By Greg J.
They provided what was promised and delivered on schedule. All my contacts on the phone were helpful and very courteous
By Marv K.
Great customer service. Order came quickly!
By Maria M.