AARPReviews of aarp.org

If you are over 50 DONOT‼️I say Donot trust AARP insurance or‼️get car insurance from AARP, it’s a huge scam, they steal your money‼️getting them for the first time less than a year, they are the worst‼️every rep is unprofessional, they donot know what they doing and I started to think it’s not even an actual insurance! The app is the worst to manage anything! & no one can help on the phone! but give you the run around , absolutely the worst! I regret this POS decision I made to add my car, I’m cancelling them asap. Go to Geico who I been with for years with my other vehicles.

I called to ask for a physical membership card. I was told by the rep it would be 2-3 week by regular postal mail. I said ok. Five weeks later still nothing. I call again and the rep tells me they have no record of the request. The rep again tells me it will be a 4 week delay through regular postal mail. I completed the survey they sent after the and mentioned this issue and selected the option for AARP to contact me. Instead, it redirects me to the chat/phone page on their website. Ok, so i call again. With the third rep, i explain the two previous discussions. This rep does take the time to explain that i have a Digital Membership and therefore despite the previous rep telling me a physical card would be sent it would be replaced with a email and PDF. So i asked if it was normal for reps to lie to customers. I asked to speak to a supervisor and she said she is one. I thanked her for being helpful on the reason but i told her i wanted follow-up on the practice of lying to customer. I told her my feeling was AARP would ignore the issue and do nothing. As expected the following day i received an email. It stated we are happy to hear the rep exlplained the membership type. That is it, no mention of the two reps lying to me. As expected, do not trust them on anything of consequence.

I talked to an expert, obviously he wasn't, all the information he gave last month, this month was wrong, i talked to somebody today and i found out they can do nothing, AARP is the worse

The website is what every elder dreads. Expect to spend an hour trying and failing to find out when your membership expires or requesting that they stop sending wasteful renewal notices. Be prepared - after signing in - to give your information again to a third party if you want to use the useless chat bot. If you are feeling marginalized and frustrated by technology designed to throw sand in your face then this is the place to go. On the plus side, you can call them during business hours rather than wasting your time with the website, and their newsletters and magazines contain a ton of valuable information.

I will not support or donate to any organization that supports the DNC or is closely associated with same. I consider the AARP to be a Commie loving branch of the DNC. You may take me off your contact list.

AARP will not stop sending my deceased wife ads for their life insurance. No class. I would not give them air if they were in a jar. I called and told them she passed in October 2024; it's now Aug. 2025.

I am a new member. I simply attempted to log into my account and review member benefits. Over a period of 2 days, multiple attempts, reset passwords, password free security code attempts, the system keeps emailing me to tell me my password has been successfully changed, only to refuse to let me login. I attempted to call the number that popped up to try to resolve the issue by phone and AI representatives wouldn't let me break through the "medical alert promo" to get to a person. THIS IS ONE OF THE WORST ONLINE experiences I have ever had. Sadly, I'm already ready to PAY to have my bank block AARP so they cannot debit my account next year, heck, even get a new bank card...anything to never pay for this level of poor service. I work as an Instructional Design professional, am no slouch when it comes to navigating the internet, apps and online platforms and still, it's been one system glitch after another. I literally sat silently as the AI representative asked me questions about medical alert that I never responded to, yet it kept yapping as though I did respond. I cannot imagine how someone who isn't computer savvy and has to rely on AARP's phone system and customer service could ever get anywhere. I am terribly disappointed.

Unable to redeem points in their rewards program for 3 months. Have chatted, emailed & called many times. Nothing is ever done. They just don't care about their subscribers. Have been a member for 14 years, will not renew. They should be ashamed regarding how their customers are treated. I think they feel they can provide poor service because we are seniors.