The customer service is excellent
The customer service is excellent. The product is probably really good in any region that has high humidity. I live in Colorado and our humidity on a humid day is 16%. My boards were delivered and it was about 2 weeks they sat out before i was able to get to the building stage. The deck i ordered was extremely large, 12’x56’. The beams are huge. Probably 6”x6” square. And the joists are 2x8s. Our deck required a total of 21 beams and 98 joists. At least 6 of the beams became extremely twisted and approximately 12-14 joists had to be shimmed to bring it to level before the flooring could be laid. Their method of treating the lumber only works in a higher humidity environment. Their decks are not recommended for anyone that lives in an area of 25% humidity or less.
By Kirk von K.