Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
209 reviews
97tax.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
97tax.com is a national tax preparation company serving taxpayers across the United States. We specialize in helping individuals and businesses manage their federal and state tax obligations with confidence and clarity. As an authorized IRS e-file provider and an A+ rated company with the Better Business Bureau, we bring credibility and professionalism to everything we do.We make it simple to handle the paperwork that many taxpayers find overwhelming. Whether you need to set up a payment plan or file an extension, we prepare everything accurately and on time.What We Offer IRS Payment Plans: We prepare federal installment agreement applications that fit your budget, so you can pay what you owe over time. State Payment Plans: We prepare state-level payment plan applications to help you stay current with your state tax obligations. Tax Return Extensions: As an authorized IRS e-file provider, we e-file your tax return extensions quickly and accurately. Nationwide Reach: We serve clients in all 50 states and U.S. territories.As an authorized IRS e-file provider with an A+ BBB rating, 97tax.com is committed to making your tax obligations easier to manage. We pride ourselves on clear communication, fair pricing, and dependable, professional support every step of the way.
97tax.com (97tax.com) has 209 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
209 approved reviews, newest moderated first
I was able to resolve the problem
By customer catherine H.
Response from 97tax.com· Jul 21, 2026
Thank you for the 5 stars, Catherine! We're so glad we could help you get the problem resolved. Reviews like yours keep us going!
Very animated. Quick and concise. They mention at the end that one needs to pay and the amount is only mentioned at the end.
By customer L.
Response from 97tax.com· Jul 21, 2026
Thank you for the 4 stars! We're glad the process felt quick and clear overall. We appreciate the feedback on pricing being mentioned later in the process, that's helpful for us to hear as we look at ways to improve. If you'd like to share more, feel free to email [email protected], we're always listening.
I thought you were the IRS. I feel like I got scammed out of almost 200. Here my payment arrangements had already been set up. Your email made me panic so I signed up with you unnecessarily. Very deceiving.
By Stacey
Response from 97tax.com· Jul 21, 2026
We're sorry to hear about the confusion and stress, Stacey, that's not what we want for anyone reaching out to us. To clarify, 97tax is an independent, IRS e-file approved service, not the IRS itself, and we're upfront about that on our site and in our emails. We understand it's frustrating to feel you signed up unnecessarily. Please email [email protected] and let us know your order details, we're happy to look into this with you.
They were very pleasant to work with
By Frank J.
Response from 97tax.com· Jul 21, 2026
Thank you for the 5 stars, Frank! We're so glad you found the process fast and efficient, and that working with us was a pleasant experience. Means a lot to our team!
The assistance with the application.
By Gloria K.
Response from 97tax.com· Jul 15, 2026
Thank you for the 5 stars, Gloria! We're so happy the assistance with your IRS payment plan application made the process easier for you. That's exactly what 97tax is built for. Reviews like yours keep us going!
Qick and easy
By customer
Response from 97tax.com· Jul 15, 2026
Thank you for the kind words! We're so glad the IRS payment plan process was quick and easy for you. That's exactly the experience we aim to deliver. Thanks for taking a moment to share this!
Very prompt results and lifted a huge burden from my shoulders. Thank you
By Guy A.
Response from 97tax.com· Jul 15, 2026
Thank you for the 5 stars, Guy! We're so glad we could get you prompt results and help lift that burden off your shoulders. Helping with the IRS payment plan process so it doesn't weigh on you is exactly what 97tax is here for. Wishing you all the best!
I was told to guess at the amount I owed which would be corrected after I applied. I sent the correct amount on the same day I applied. Receive my Form 9465 with the wrong amount.
By Alvin
Response from 97tax.com· Jul 14, 2026
Hi Alvin, thanks for the feedback. The application uses the estimated amount entered when you apply, and your packet was likely mailed with your original estimate before your correction reached us. Easy fix: email [email protected] with the correct amount and we'll email you an updated copy of your application right away. And good to know: the IRS reconciles your application against their own records, so an estimate being off doesn't derail your plan.
