I won't switch form Packet 8!
I won't switch form Packet 8!
By Franklin in M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
601 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 279 reviews with 5 stars · Clear filters
I won't switch form Packet 8!
By Franklin in M.
Excellent Customer Service 8x8 consistently shows they are firm belivers in following through with putting their customers first. When a help desk ticket is submitted they will follow through from start to finish.
By Genelle
Response from 8x8· Oct 24, 2025
Hi Genelle, Thank you for your feedback! We're pleased to hear that you find our support readily available when you need it. Your satisfaction is important to us, and we're always here to assist with any questions or issues you may have.
helpful customer support
By Mary E.
Response from 8x8· Mar 27, 2025
Hi Mary Ellen, we are delighted our customer support team were able to help you. Thank you for your feedback.
BEST SERVICES IN THE MARKET
By Navjot
Response from 8x8· Mar 26, 2025
Hi Navjot, thank you for your positive review; we appreciate it.
Have people who knows what they are doing.
By James
Response from 8x8· Mar 24, 2025
Hi James, we are thrilled you find 8x8 staff knowledgeable. Thank you for choosing 8x8!
This is the best company for providing such wonderful services as compare to other companies hoping for best that you guys would continue to provide such wonderful services
By Amir
Response from 8x8· Mar 24, 2025
Hi Amir, thank you for taking the time to leave such a great review. We strive to provide an excellent customer experience and it's fantastic to learn we are achieving that.
All items answered
By Diane
Response from 8x8· Mar 24, 2025
Hi Diane, thank you for your review; we are pleased to hear we have been able to answer all your questions.
8x8 have been providing a reliable IP Telephony solution to the business for over 5 Years and have always found the solution totally fit for purpose and the account/support of high quality. We recently trialled a new 8x8 platform (Engage) which required significant account and technical support to configure the solution to meet our 24/7/365 telephony requirements. 8x8 continue to be a valued business partner.
By Paul F.
Response from 8x8· Mar 21, 2025
Hi Paul, we appreciate you leaving such a great review; we are delighted to partner with you.