Monday, November 9, 2026 · Customer reviews of US businesses
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601 reviews
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8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 279 reviews with 5 stars · Clear filters
8x8 are reasonably priced and although the set up of the service had a few glitches, they are easy to contact and resolve the issues effectively. Wouldn’t hesitate to recommend 8X8.
By S L.
Response from 8x8· Jan 10, 2020
Thank you so much for your positive feedback and we look forward to continuing working with you in the future.
Migrated multiple companies over to 8x8, within an hour you can set up whole companies worth of phones, numbers, users, etc. Great that they have cloud/UcaaS options so you don't have to get a desk phone. I even managed to get 15 of my own non-8x8 phones working on 8x8 with ease, their support team gave me the tips and talked me through how to reformat and provision my own phones to 8x8. Their call forwarding feature is great, via the web browser you can set numbers to call a mobile and other numbers in order or simultaneously. Auto attendants and BLF Keys are easy to setup and can all be done via a web browser.
By QM
Response from 8x8· Jan 10, 2020
Thank you so much for taking the time to leave a review. It's excellent to hear that you are having a great experience and we look forward to continuing our partnership with you.
I have been using 8x8 for close to 1 year now and can not speak more highly of them. The user friendly desktop & mobile App are so simple to use. The connection is always perfect and never had an issue. Customer support has been excellent and have always made amendments to my dashboard when needed. The analytics on the dashboard are fantastic to view my activity. Great work, thank you for such a awesome product.
By CMW International L.
Response from 8x8· Jan 10, 2020
Thank you so much for taking the time to leave a review. It's fantastic to hear that you are enjoying our product and service and look forward to continuing our partnership with you.
very well used. nice product good service
By Home appliance S.
Response from 8x8· Jan 10, 2020
Thank you so much for your feedback, it's really important to us and fantastic to hear that you are enjoying our service.
I need some advice and I was given it there and then without any fuss. Easy and it helped me to advise my customer for the right solution for them.
By du Pré L.
Response from 8x8· Jan 10, 2020
Thank you for your review and it's excellent to hear you are enjoying our services.
Excellent services so far and a great customer services!
By Taxaccolega A.
Response from 8x8· Jan 10, 2020
Thank you for taking the time to leave a review and it's great to hear that you are enjoying our services.
We love working with Trustpilot.
By Hyperoptic
Great platform with Omni channel capability.
By DDC S.
Response from 8x8· Nov 14, 2019
Thank you for your review, it's great to hear that you are enjoying our suite of services and products.
