Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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601 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 279 reviews with 5 stars · Clear filters
Shai was very helpful through explaining the process and understanding my needs.
By J K.
Response from 8x8· Oct 7, 2024
Hi, thank you for taking the time to leave a review. We are delighted to hear Shai was so helpful. Thank you for choosing 8x8!
The technical agent was very knowledgeable and professional in their approach to the phone number issue. They were able to guide me through the issue so that I understood. They also guided me through the part of the process where I had to take some actions myself i.e. changing some details. The agent successfully helped to solve the problem.
By RoboCaper
Response from 8x8· Sep 27, 2024
Hi, thank you for your positive feedback. It's fantastic to hear our support engineer was able to help you solve your issue.
Great solution and services
By Brend
Response from 8x8· May 14, 2024
Hi, thank you for taking the time to leave a review. We are delighted you are finding 8x8 a great solution.
After some operational issues experienced last year, we have received first class support from the middle and upper management tiers within 8x8. In my opinion, it is the measure of the organisation in how issues are dealt with rather than the support received when things are going exactly to plan and 8x8 have been outstanding in this regard. The support received from David Rowlands and the wider team, especially Ademar Aguiar, has been professional, diligent and proactive throughout.
By Jonathan B.
Response from 8x8· Jan 18, 2024
Hi Jonathan, thank you so much for your very positive review. We aim for customer first and we are delighted when this is achieved. We appreciate your feedback.
UPDATE:What started off as a bad experience has turned into one of fulfilment and appreciation. My review got me the help that I needed, a pair of fresh eyes on the case and a great resolution. We are very happy, especially since we really like the 8x8 app and all its functions. I would recommend 8x8!! Thank you! You have overbilled us for 1 year!!! No one is returning my calls or emails and someone upgraded our service without our consent and no one is doing anything about it. I would not recommend this company to anyone and the attorneys I work for ar filing paperwork in court.
By Claire
Response from 8x8· Dec 13, 2023
Hi Claire, I am sorry to hear about your poor experience. I have reached out to you to put this right. Thank you for your feedback.
When you work in tech & communications-issues are inevitable. Thanks to 8x8 support team who are quick to respond to the queries and tickets.
By Ashish V S.
Response from 8x8· Dec 13, 2023
Hi Ashish, Thank you for your positive review. We are delighted our support team provide such an efficient service. Thank you for choosing 8x8!
Great service, makes everything we need in our customer communications and internal communications simple.
By Grum B.
Response from 8x8· Nov 24, 2023
Hi, thank you for your very positive review, we are thrilled 8x8 meets all your needs. Have a great day!
Issue was resolved in a timely manor.
By Stephen C.
Response from 8x8· Nov 21, 2023
Hi Stephen, thank you for taking the time to leave a review. We are glad our team resolved your issue quickly for you.
