1-800-Flowers.comReviews of 800flowers.com

Very dissatisfied for an order sent to someone out of state using this on-line company. It was supposed to be a snowman planter with a live plant. The snowman came in pieces and had to be assembled by the recipient. A very poor presentation. This is the second time I have been very dissatisfied with something that I have ordered from 1800Flowers. I will never use them again.

Their program put 2 different items in my cart when I'd only selected one. Then the order 'stalled' at the Review screen, even though the payment had already been processed TWICE. When I (in Canada, using the .ca site) called about the errors, the call centre (in the US) promised a refund but there was a discrepancy in the amount. I asked what currency was being cited and was told "English".

Terrible. Do NOT buy from them. I had ordered something MONTHS in advance. They called the day before saying they couldn't deliver. Then they said it would be delivered, and the website showed that it would be delivered. The day of, I called at 5 pm, asking whether it would be delivered. They said it would, then in the same phone call said it wouldn't. DONT trust them.

My husband sent me the Daydream bouquet XL. What I received had approximately the same amount of flowers that are in the medium size, and had more greens in it than flowers. Looks nothing like the visual given online. This is not the first time this has happened. I have asked him to never purchase flowers from them again.

I ordered flowers for my wife’s birthday with a specific delivery date…..her birthday. Flowers were delivered 24 hours early and left on the front porch. I can say that my first and LAST experience with 800 flowers was terrible and I would encourage anyone needing flowers to buy from your local florist and not a faceless website!

The absolute WORST company! My husband purchased a large arrangement and received a small one. The company said they would resend the correct arrangement yesterday (6/15/24) but it was never received. The company actually LIED by sending an email stating the flowers were delivered when they weren't. We called and complained and they were sending another arrangement today (6/16/24). Guess what, we never received that arrangement either. They also LIED AGAIN by sending out an email stating the flowers were delivered. Tuner wanted to resend them again. We said absolutely NOT! We requested a refund. We will NEVER order from this unprofessional company again. This is a SCAM. You buy flowers and get nothing like what you purchased. They are ripping people off! Just ridiculous and not worth the aggravation!

It took me at least 6 attempts to finally get their website to accept my order. 1 time it said dlvy address was not a residence, twice it duplicated order to increase pymt due. At chkout, a "surprise" fee was added to total, which had not been mentioned until very end.

I ordered a birthday cake for my fathers 95th birthday I paid extra to have it delivered on a Saturday. Cake was not delivered. Was told a replacement order was in and it would be there Monday. Still no cake. After sitting on hold for a while I was assured it would be delivered first thing Tuesday morning. Again no cake. I even offered to go pick it up and deliver it myself but was told they cannot disclose the location of the florist who was to deliver the cake. This is when I found out it was through 1800-flowers. It was a battle to get a refund. DO NOT USE this company if timing is an issue. They do not deliver on their promises.