4wheelonline.comReviews of 4wheelonline.com

I'm currently deployed in Afghanistan and computer time around here is limited so I was taking a chance buying from these guys with the reviews they got. But I am a sucker for a great deal and this time it paid off like a champ. Got my wheels and tires shipped three days after ordering with little error. and when I get back the F-250 is gonna be ready for the mud. When you talk to these guys over a phone it sounds like your talking to some gear heads and not businessmen. I dig it. Will buy from these guys again. just make sure you enter your info right or you'll get caught up in the same snowball these other guys did. Also check it out. Don't treat the dudes like sh!# over the phone, yeah you want your parts so be respectful but don't be a damned pushover. its pretty common sense stuff guys. Flip off the waiter and your gonna end up with a fly in your food. Support the troops. (But mostly the Infantry!)

They sent the wrong parts to begin with. They then charged my credit card (unbeknownst to me) for several additional parts and wanted me to pay for return shipping on the parts that they had erroneously sent me. After nearly one month of hassle I was able to get my money back and I finally was able to ship all of the wrongly sent merchandise back to them. Wait time to speak to someone on the phone is around 40 minutes. If they then place you on hold you will be stuck for an additional 40 to 50 minutes. This scenario happened to me repeatedly ( seven or eight times). They robbed me (started charging random things to my credit card) and then tried to tell me that it was my fault. I will never purchase from them again and would strongly discourage anyone else from purchasing anything from them. There are many other places that are as cheap if not cheaper.

We ordered a lift kit and then on the very next day cancelled the order. Mistake I made was that I did not get a cancellation number or the name of the person I spoke with. So that was my mistake. My part was delivered effeciently and on time and my account was charged. I called to express my concern about all this and was transferred to Sharon Burkhart in customer service. It took about 1 1/2 weeks after I returned the unopened package at no cost to me and I was also not charged a restocking fee. My account was fully credited. shame on me for not getting a cancellation number and name, and I am pleased in the manner in which 4wheels on line handled my returning of this item and reimbursement to my account. Donna in New Bern NC

I ordered a winch which was never shipped. My credit card was charged immediately, but it took 6 weeks,2 BBB complaints and a credit card investigation to get my money back. Good luck trying to get in touch with "customer service" especially while you wait on hold paying long distance charges. You have been warned,do not ever ever ever order from these scoundrels. There are too many other good and reputable companies out there.

What a rip-off this company is. Wish I would have checked reviews first! These folks a criminals, and should be forced to seize doing business. How many people do they have to rip-off before they are shut down? I ordered a "white" soft top for my Sidekick, and was sent a top for a samurai. I had to pay $16 to ship it back. They sent me a replacement, only in "black". They claim now, that the "white" top is not even available through them. Now, I have been told that I have to pay another $16 to ship this one back, and I'm sure I won't get my full credit for the original price. In total, I will have ended up paying at least $48 in shipping costs for absolutely NOTHING!

I ordered fender flares.. took weeks to arrive, sent out to get painted adn then installed.. well 4 wheelonline sent the wrong parts: two are for an entirely different truck, and even those two entirely different parts had same part number on them: obviously wrong! when I wanted to return them, 4wheelonline said it was my fault because I did not check them.. they absolutely refused to even listen to the problem repeating over and over "its our policy not to accept returns past 30 days" (cute: just take 30 days to ship them!) rude, abusive, and hiding behind Policy: the people on the phone were terrible.. I have had problems with parts before (buy >$10K/parts a year!) but every vendor is better then these guys! avoid them! (These are plastic parts after all! cost more to ship than make!)

I have a extremely bad experince with the company, I ordered tires for a price and they rise the price after my credit card was charged, I have a receipt for the first price and they refused to send me the tires until I paid the higer price, after a I have been already billed. Rising the price after the sale is completed I think is ilegal. I will never buy from this company again and if you were smart you would not do it either. I tried to worked it out with service and all they can tell me is that they made a mistake in the price and that they can cancel my order and gave me my money back. A good company would take the lost because it was their mistake.

Do not do business with this place; they will try to rip you off. They have a C- almost a D rating on Better Business Bureau 56 customer complaints in the last three years, and now 57 with mine, a very bad track record with there customers service. They will try to rip you off in any way they can. I Purchased shocks from this place 4wheelonline.com, I talked to a person name Joel who placed the order for me, we both communicated Rancho rs9000xl-All, a week later the wrong shocks arrive at my house, the wrong shocks a cheaper version $166.00 dollars cheaper Rancho rs5000xl-All, but they charged me the full price of what me and Joel communicated over the phone Rancho rs9000xl-All, and I didn’t even want these lower priced shocks. I talked to a person by the name of Albert who is another conniving loser tried to get me to Pay more money in order to get these shocks exchanges for the original shocks that I already paid full price for, but sent me the cheaper one's and charged me for the more expensive ones, $166.00 dollars difference in price. I think they sent the wrong ones on purpose thinking either I wouldn't complain or trying to get me to pay more money to get the shocks I already paid full price for. By inflating the price if I wanted this fixed. Wanting me to pay full retail price of the original shocks I ordered, in which would of been about another $70.00 dollars on top of price me and Joel communicated over the phone, in which I would of never ordered if they wanted that kind of money “ Extortion!!” I called them up for a full refund and rudely being put on hold for long time in which they never answer the phone anyways, I decide I had enough of this and hung up. I thought to my self, I am dealing with a major fraudulent company here. I have learned my lesson. Any place I deal with now I check over the BBB and get reviews first, I hope you don't have to go through what I did, check around on the company’s reputation and check the BBB first before purchasing. I went a head and Co