4Paws InsuranceReviews of 4pawsins.com

Was interested in taking out a policy; waited for 30 minutes to get through to someone before giving up! Think I will go with another provider....

Impossible to get through to the right department! I appreciate that their numbers may be reduced but it is absolutely pointless having an overflow team who cant deal with calls. Ive been trying to cancel my policy for the past 4 days. I press the button to route my call to the cancellation team to wait for 5 minutes to speak to someone who tells me the cancellation team are all busy and that they will arrange a call back which will take 3 days. I wait 3 days with no call back so I call again to have the same thing happen! I would rather you keep me on hold for however long so I get to speak to the right department and get my policies cancelled. False promises of call backs that dont happen dont improve someone's opinion of you.

Avoid!!!! They do not pay out for genuine claims! We have been waiting since August for the claim we put in, they stalled it for months then said they needed to speak to the vet, the spoke to the vet then they said they needed more paperwork, they had it all and it was signed by the vet and everything filled in correctly. They have since just ignored us. They are not a genuine company I would never recommend them to anyone and would avoid them at all costs. I wish I would have looked at the reviews now before choosing them for pet insurance last year.

One of the worse companies i have ever dealt wih, waited weeks to let me know my claim was rejected even though the gae the impression they would pay for it . AVOID

Avoid at all costs. They are not interested in keeping customers. I was with 4Paws for 2 years with 2 dogs and at the most recent renewal they hiked my price up by £240 for one of my dogs despite never making a claim. I decided that the level of cover I had was no longer necessary so decided to reduce my cover to save on costs. They were happy to do this but insisted I take out a new policy, despite being with them for 2 years meaning that for 14 days my dog wouldn’t have been covered. Absolutely disgraceful. Needless to say I cancelled my policy and have gone elsewhere.

Took out a policy with them for our puppy last year, only found them because of moneysupermarket or one of the comparison websites, policy appeared to be reasonable in coverage and cost (based on previous experience from a previous pet). At renewal time policy was increased by over 30%, even though no claims at all in the period. Their justification was that all components had increased over the year (vets fees, drugs costs, insurance claims etc). When cancelling the policy was told "all insurance goes up on average 40% each year" and that the policy I was buying is probably inferior, told the representative to stop peddling such utter rubbish and that I've bought insurance for many years and they are just plain insulting peoples intelligence. Fortunately haven't had to make a claim as this level of incompetence doesn't bode well. I thought the days of this "sharp" style of negative sales was long gone, apparently not.

I joined 4Paws insurance 12 months ago to cover my then 3 year old Dogue De Bordeaux. At 64kg and from a pedigree blood line I found him expensive to insure and settled with 4paws on comparison of the market for £650. I attempted to claim for a pyoderma caused by a food allergy and they refused the claim as one of my visits a year before was for a skin problem ....he goes nuts in the woods and gets plenty of minor cuts etc. The vet told me the company refused the claim but 4paws didn’t verify this for 6 weeks. It now costs me £200 a month to feed him each month due to his allergies and I can’t afford the specific testing. Today they told me it would be an additional £200 to renew his premium and he’s 4 years old and in perfect health. That’s a 30% increase! With Dogue de Bordeaux having a life expectancy of 6-8 years he is will likely have poor health and there’s no way I can afford these massive premiums year on year. They had no interest in my concerns and simply said I should change my plan to the minimum package if I couldn’t afford my current one. I’m now in a catch 22 situation as my Dog is middle aged and any presentation now will be claimed to be before the policy started if I switch. Please, please, please do not go with this company. It might seem cheap at first but they will increase the price yearly. I never had a problem with pet plan and regret switching for a cheaper alternative so much! This company are putting profits before your pet, don’t le it how happen to you too.

I made a claim in August. Because of a few house moves, it took them until November to to get all the info they needed. Well it’s 15th December, so 5+ weeks after their last correspondence and I’m still waiting for settlement. What’s the claim for? - The fallout of an infection for my dog getting bitten on the back. Not a difficult diagnosis or complicated task one would think for a payout. I will wait for my settlement and then cancel this shambles of an insurance provider.