4momsReviews of 4moms.com

Have a Mamaroo 5.0 and have an issue it does not work anymore and it's in garanty, it's been more than a week that I keep writing to solve my problem. They answer the first email and then leave you alone and do not answer anymore. Stay away from them. all the money that these devices costs are not worth.

Do not buy this item. It cost hundred of money but totally waste. Customer service didnt help and ignore even i ask where should i send for repair. Their have common same problem where the item on but suddenly stop working and blinking.

Clearly says on the 4moms website if the machine is damaged you have 2 year warranty from purchase date and they will repair or refund or send new parts but they don't help and do not fix your broken mamaroo do not but this item!!!!!!!

Avoid at all cost Doesn’t even deserve one star! Don’t waste your money on these products Customer service no help Bought mama roo for £280 for first baby and got it back out again a year later and does not work! So now I’m left with a broken chair with no use to me!

WARNING! **The MamaRoos are a disaster waiting to happen!** Countless moms have experienced them breaking, and unfortunately, mine did *immediately*. To make matters worse, their customer service is nothing short of *abysmal*. They flat-out refused to honor the warranty, even though I had the original packaging and it was brand new. The treatment I received was shockingly rude — when I simply asked for a repair (not even a refund!), they coldly told me, **"We can't make everyone happy."** This company is an absolute joke. They clearly don’t care about their customers or standing by their products. I will *never* purchase from them again. **Do yourself a favor and stay far away from this brand.**

Customer service is awful. Hands down just don't waste your money. Had one break between kids and just past the warranty date. They wouldn't even help me troubleshoot the problem. Just dish out money for a new one.

I got a product in recall and no refund

Someone gave us a MamaRoo Bassinet and we were so excited to have a bassinet that rocked the baby to sleep and had a white noise machine built in. When we received it, the bassinet would work as intended for the white noise machine but when we tried to put it into motion, the machine would go for a second and then stop and blink at us without moving anymore. If you look online at their support pages or online forums, this is a common problem for this product. This wouldn't be enough for a 1 star review but when I tried to reach out to the customer service team, their only advice was to try different a different outlet. Once that didn't work, the only other option was to replace the entire motor which costs $350, only $100 than buying a brand new one. After numerous attempts at getting them to advise on how to work on this ourselves to fix it with no luck, I have to write this review to warn people about this company. If anything goes wrong, you are on your own. They do not care and will do nothing to help you fix their own product. You'd think they'd have it figured out with how often this happens to this product. STAY AWAY.