4imprintReviews of 4imprint.com

Absolutely awful. It is like pulling teeth trying to get the order complete. So many steps, so many people to talk to to try and complete the process. Very unprofessional. Our company has spent thousands with 4-imprint. That, we will do no more.

There are quite a few negative 4imprint reviews on Trustpilot, but I had a great experience with them. My order was promised for June 7. I was notified that the order had been shipped on June 1 and UPS tracking numbers were given. Days went, by and UPS reported no "movement" of the shipment. 4Imprint assured me not to worry--that the order was en route. On June 5, there was still no sign of the shipment's progress and 4imprint also concluded that the shipment may have been lost. They re-did the order, shipped it to me overnight air, and it arrived in time for my event. I found customer service to be extremely responsive each time we emailed or spoke. I was VERY impressed.

I've used 4imprint for years, for a variety of products and promotional materials. Every single customer service member, sales representative, and employee I have dealt with has gone above and beyond to give me a wonderful customer experience and to ensure that my order is perfect. The prices are fantastic, quality is great, and the company really does care about its customers. Highly recommend 4imprint!

I ordered coffee cups from 4Imprint online. I submitted the artwork and made minor revisions, The cups are GORGEOUS and they did a fantastic job. I am super happy with the product, the print and delivery were super fast. They are everything I was hoping for and more.

Horrible customer service. I ordered 3 separate items a month ago and have not received a single one. I have made multiple attempts to contact Christina Buehner but keep getting emails that she is out of the office.

Some of the rudest customer service representatives I have ever met. I was told they were out of what I ordered after I had placed and paid for my order because they forgot to mark it as out of stock. Then I was told that they could not honor the original price given to me because they forgot they had to pay licensing (not mentioned in any of the 3 first invoices or 40+ original emails) and wanted to charge me an almost $400 difference. Finally, they told me that because there was a delay while I figured out if a replacement product could be used due to their stock issues that in order to get it in time for my event I would need to pay them $300 in rush shipping fees. Not once was anyone I worked with nice or understanding, they pushed the blame back in circles on each other and over email their responses were, short, crude, and incredibly unprofessional. I had high hopes for this company but I would not recommend after this experience.

There was a mistake with the printing of my order. I'm actually not sure whose fault it was, but when I called the rep I was shocked when they simply said they would replace the order!!! WHAT? That never happens. Within the hour I placed another order. I am beyond happy with the service and quality!

I've used 4imprint.com for over a decade for our custom premiums. They have been very good to me. There is rarely an issue, but if one arises, they are quick to offer assistance and to make it right.