Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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119 reviews
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The 3dcart shopping cart solution is a complete web store solution for anyone looking to start an online business, add a shopping cart to their existing website, or to replace their existing shopping cart platform. 3dcart includes the latest, most innovative features, tools, support and technology needed to build, promote and grow your online business. 3dcart's services include the best Technical Support in the industry, 100+ Mobile-Ready Themes featuring the latest technology, order management software, blog, email marketing tools and more. Since 1997, 3dcart has been building online stores for businesses of all sizes. Today, 3dcart is an Inc. 5000 company, a Visa PCI Certified provider and a Google Certified Partner.
3dcart (3dcart.com) has 119 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
119 approved reviews, newest moderated first
Not being as computer-savvy as some, there are occasions when I need help with something right away. I have been put on hold for a very long time (1 1/2 hours last time) and then disconnected. Frustrating to say the least. We are a two-person company and have no IT department so rely on 3dcart for help.
By Ginny Quinn K.
Support team was quick to respond to our issues and resolved our problems right away. Appreciate the excellent communication and follow up to ensure we were working. Great job!
By Chris B.
POOR CUSTOMER SERVICE and they do not reply in the 4 - 6 hour window their email says. 3Dcart has over charged me for the yearly charge and now when I want to question the charges no one is answering my email. I have also had one technical issue lately and it took me 3 times of submitting a ticket to get a reply. The reply was to check the FAQ (I had already done that). I have had an online store with 3Dcart for about 6 years. I am very disappointed in your company as of late. Ticket #ORY-320-30269 and thank you in advance for looking into this
By S V.
Response from 3dcart· Nov 4, 2020
We apologize for the delay in responding, do you have a ticket id regarding the issues you are having that I can get prioritized ? If not can you provide you domain name and a brief explanation of your problem? Thanks! Thanks for the ticket id, I see one of our billing Reps has responded and updated the ticket. Let me know if you have any other concerns. Thanks again!
Poor customer service. Site says 3d cart LIVE support are available 24 hours a day 7 days a week. NOT TRUE. I haven't been able to get a hold of anyone to help me and my site is down for 2 days now sat/sun! Can't upload third party SSL anymore (used to in the past), we are now blocked and have to pay minimum $250 USA to get unblocked. Every time they do an upgrade something buggers up. Simple things that were working fine for years, all of a sudden aren't working. BTW We've been with them for 10 years. We are looking at changing.
By bob
Response from 3dcart· Nov 3, 2020
Hello Bob, sorry to hear you had trouble getting a hold of us. If you can provide your site or domain name I can make sure your issues are taken care of. I can also check the status of your ssl if you can provide an order or ticket id. Thanks!
We have had hiccups but the experience has been very positive. Feature Requests from users could use A LOT MORE ATTENTION to making updates to this website! I see some really good ideas and have added my own and some of these are two years old already with more votes than it should take to get development action on.
By Michael J.
Gonzalo Gil was patient and very informative. Been trying this e-commerce thing for almost 2 years and definitely the best money I have invested so far
By Jennifer E.
YOU GUYS DEFINITELY ARE THE MOST KNOWLEDGABLE AND PATIENT FOLKS OUT THERE. I CAN'T THANK YOU ENOUGH FOR HELPING ME LAUNCH MY BUSINESS WITH MY GRANDKIDS! I'M MAKING MEMORIES, AND YOU ARE HELPING ME DO THAT. THANK YOU!!
By Elaine B.
You guys rock! We used to be with another company and switched to 3dcart. I was so amazed when we have issues with our site. You never make us wait for the fix and you don’t try to sell us something and never fix the issue. You allow us to submit a ticket and we get follow ups and all I can say is you Rock!!! Usually more than one person is on the issue. If you are wanting the best hosting and support for your website use 3dcart! Highly recommended!!!!
By Doug R.
